Professional Summary

Professional Overview

Rebecca Peraza is a dedicated Customer Service Representative with extensive experience in the automotive industry. She leverages her exceptional communication skills, problem-solving abilities, and deep product knowledge to deliver exceptional customer experiences.

Current Role

As a Customer Service Representative at Carl Black Automotive Group, Rebecca is responsible for responding to customer inquiries, handling complaints, and providing support throughout the sales and service process. She takes a proactive approach to understanding customer needs and works collaboratively with cross-functional teams to ensure customer satisfaction.

Career Progression

Prior to her current role, Rebecca held positions as a Sales Associate and Customer Service Representative at various automotive dealerships, where she consistently exceeded performance targets and earned recognition for her outstanding service. Her strong work ethic, attention to detail, and commitment to continuous improvement have been instrumental in her career growth.

Academic Background

Rebecca holds a Bachelor of Science degree in Business Administration from the University of Central Florida, where she graduated with honors.

Areas of Expertise

• Exceptional customer service and conflict resolution skills

• Extensive knowledge of automotive products, services, and industry trends

• Proficiency in data analysis and reporting to identify and address customer needs

• Effective communication and interpersonal skills, enabling her to build strong relationships with customers and colleagues

• Adaptability and problem-solving abilities to navigate complex situations and provide tailored solutions

Professional Impact

Throughout her career, Rebecca has consistently received positive feedback from customers and colleagues for her outstanding service and her ability to resolve complex issues efficiently. She has been recognized for her contributions to improving customer satisfaction and loyalty, and her dedication to continuous improvement has led to the implementation of process enhancements that have streamlined operations and enhanced the overall customer experience.

Conclusion

With her proven track record of success, Rebecca Peraza is a valuable asset to the Carl Black Automotive Group team. Her deep industry expertise, customer-centric approach, and commitment to excellence make her well-equipped to continue driving positive outcomes for the organization and its customers.