Professional Overview

Remalie Reyes is a dedicated and results-driven professional currently serving as an Outbound Appointment Setter, with a strong background in customer service and technical support. Her key expertise areas include customer relations, issue resolution, and appointment setting, with a focus on the BPO industry.

Experience Summary

Current Role

Remalie Reyes is currently working as an Outbound Appointment Setter at BroadPath, a position she has held since April 2024. Her key responsibilities include setting appointments with potential clients, building relationships with customers, and identifying new business opportunities. Although specific achievements in this role are not available, her experience in customer-facing roles has equipped her with the skills to excel in this position.

Career Progression

Remalie's career progression showcases her growth from a Customer Service Representative to an Outbound Appointment Setter. Notable previous roles include Technical Support Specialist at SYKES, Customer Service Representative at Alorica, CSR at TeleTech Philippines, and Customer Service Representative at Convergys. Her career trajectory demonstrates her ability to adapt to new roles and industries, with a consistent focus on delivering high-quality customer service.

Academic Background

Remalie Reyes holds a BS Nursing in Nursing Administration degree from Lyceum Northwestern University, which she completed from 2006 to 2010. Although her current role may not directly utilize her nursing background, the degree has likely honed her communication and problem-solving skills, benefiting her career in customer service.

Areas of Expertise

Remalie's areas of expertise include industry-specific skills such as customer service, technical support, and appointment setting. Her technical competencies may include proficiency in CRM software, communication tools, and other technologies utilized in the BPO industry. While specific leadership and management capabilities are not detailed, her progression through various roles suggests her ability to work effectively in team environments and potentially lead or manage teams in the future.

Professional Impact

Although specific notable projects, initiatives, or measurable achievements are not available, Remalie's consistent presence in the BPO industry and her progression through various customer service and technical support roles indicate her professional impact. Her ability to build relationships with clients, resolve issues, and contribute to business growth underscores her value as a professional in her field.

Conclusion

Remalie Reyes is a customer service and technical support professional with a strong foundation in the BPO industry. Her current role as an Outbound Appointment Setter at BroadPath leverages her skills in customer relations and appointment setting. With a background in nursing and significant experience in customer-facing roles, Remalie is well-positioned for continued growth and success in her professional trajectory, offering a unique blend of technical, interpersonal, and problem-solving skills to her current and future endeavors.