Remi Peters

Membership Manager | Brighton, England, United Kingdom

Professional Overview

Remi Peters is an experienced hospitality professional with a strong track record in member-centric service delivery. As the Membership Manager at Soho House & Co, Remi oversees all aspects of the membership experience, leveraging their expertise in client relations, event coordination, and operational excellence to drive exceptional outcomes for the organization's diverse portfolio of members.

Experience Summary

Current Role

As the Membership Manager at Soho House & Co, Remi is responsible for managing all member-facing activities, including membership onboarding, event planning, and client support. Remi has played a pivotal role in enhancing the overall member experience, implementing streamlined processes and innovative programming that have resulted in a 15% increase in member satisfaction over the past year. Remi's strong leadership and collaborative approach have also contributed to the successful integration of new locations into the Soho House network, ensuring seamless service delivery across the organization.

Career Progression

Prior to their current role, Remi served as the Reception Supervisor at Soho House & Co, where they demonstrated a talent for anticipating and addressing member needs. In this position, Remi played a crucial role in optimizing front-of-house operations, implementing efficient check-in procedures and implementing a customer relationship management system that enhanced the company's ability to personalize member interactions. Remi's ability to thrive in a fast-paced, high-pressure environment and their commitment to continuously improving the member experience have been instrumental in their career advancement.

Academic Background

Remi holds a Bachelor of Arts degree in Hospitality Management from the University of Brighton, where they graduated with distinction and were recognized for their academic excellence and leadership contributions.

Areas of Expertise

• Membership Management

• Client Relations and Engagement

• Event Planning and Coordination

• Operational Efficiency and Process Improvement

• Hospitality Industry Knowledge

• Team Leadership and Collaboration

Professional Impact

As a respected industry professional, Remi has made significant contributions to the hospitality sector, including:

• Spearheading the implementation of a new member loyalty program at Soho House & Co, which resulted in a 20% increase in member retention.

• Organizing and hosting a series of exclusive member events that showcased the organization's unique offerings and fostered a strong sense of community among members.

• Serving as a subject matter expert and speaker at industry conferences, sharing best practices and insights on delivering exceptional member experiences.

Conclusion

With a deep understanding of the hospitality industry and a proven track record of driving member satisfaction and organizational growth, Remi Peters is poised to continue making a lasting impact in their role as Membership Manager at Soho House & Co. Remi's commitment to excellence, innovation, and client-centric service delivery makes them a valuable asset to the organization and a respected leader within the industry.