Professional Overview
Ren Sha is a seasoned Overseas Call Center Manager with a strong background in international business. Currently, he is responsible for managing the overseas call center operations at Haier, a leading global brand. His key expertise areas include call center management, customer service, and international business operations, with a focus on the electronics and home appliances industry.
Experience Summary
Current Role
As the Overseas Call Center Manager at Haier, Ren Sha has been overseeing the daily operations of the call center since August 1, 2010. His key responsibilities include team management, customer service, and process improvement. Although specific achievements are not detailed, his long-standing tenure in this role underscores his dedication and capability in managing overseas call center operations.
Academic Background
Ren Sha holds a Bachelor's degree in International Business/Trade/Commerce from Xi'an International Studies University, which he obtained from 2006 to 2010. This educational background has provided him with a solid foundation in international business principles, trade practices, and commerce, all of which are relevant to his current role.
Areas of Expertise
Ren Sha's areas of expertise include:
- Industry-specific skills: Customer service, call center operations, and team management within the electronics and home appliances sector.
- Technical competencies: Proficiency in call center software and technology, although specific details are not provided.
- Leadership and management capabilities: Proven ability to manage and oversee call center operations, including team leadership and process management.
Professional Impact
While specific notable projects, initiatives, or measurable achievements are not detailed, Ren Sha's long tenure as an Overseas Call Center Manager at Haier suggests a significant and positive impact on the company's customer service and call center operations.
Conclusion
Ren Sha's professional trajectory is marked by his dedication to and expertise in call center management and international business. Currently focused on overseeing Haier's overseas call center operations, he brings value through his leadership, industry knowledge, and commitment to customer service excellence. His professional background and experience position him as a capable and seasoned professional in his field.
