Retno Hesepimaili
Training Manager
Professional Overview
Retno Hesepimaili is an experienced Training Manager with a proven track record of driving organizational excellence through comprehensive learning and development programs. With a strong background in the nutrition and consumer products industry, she leverages her expertise to design and implement effective training solutions that empower teams and elevate business performance.
Experience Summary
Current Role
As the Training Manager at Wellesta CPI, Retno is responsible for spearheading the company's training and development initiatives. In this role, she develops and delivers comprehensive training programs that equip employees with the necessary skills and knowledge to excel in their respective roles. Retno's strategic approach to training has resulted in improved employee engagement, increased productivity, and enhanced customer satisfaction.
Career Progression
Prior to her current role, Retno held various positions within the nutrition industry, including Field Training Manager at Abbott Nutrition NL and Field Trainer at PT Wyeth Nutrition Indonesia. In these roles, she honed her expertise in training delivery, curriculum design, and performance management, while also contributing to the growth and development of her teams.
Retno began her career as a Customer Service Representative and Outbound Telemarketer at PT Wyeth Nutrition Indonesia, where she gained valuable insights into customer needs and built a strong foundation for her subsequent training and leadership roles.
Academic Background
Retno holds a Bachelor's degree in Business Administration from the University of Indonesia, where she graduated with distinction.
Areas of Expertise
- Training program design and implementation
- Needs analysis and competency mapping
- Facilitation and presentation skills
- Talent development and performance management
- Instructional design and learning technologies
- Change management and organizational transformation
Professional Impact
Throughout her career, Retno has consistently delivered measurable improvements in employee performance, customer satisfaction, and overall business outcomes. As a Field Training Manager at Abbott Nutrition NL, she spearheaded a comprehensive training program that increased sales team productivity by 18% and reduced customer churn by 12%.
At PT Wyeth Nutrition Indonesia, Retno played a pivotal role in developing and implementing a new customer service training initiative that resulted in a 25% increase in first-call resolution rates and a 15% improvement in customer satisfaction scores.
Conclusion
With her extensive experience, innovative mindset, and a passion for empowering teams, Retno Hesepimaili is well-positioned to drive transformative learning and development initiatives that contribute to the long-term success of Wellesta CPI and its customers.
