Rhonda Phillips
Manager, Sales Operations
Detroit, Michigan, United States
Professional Overview
Rhonda Phillips is an experienced sales operations professional with a track record of driving efficiency and optimization within the automotive industry. As the Manager of Sales Operations at SiriusXM, she leverages her expertise in data analysis, process improvement, and cross-functional collaboration to enhance the company's sales performance and customer experience.
Experience Summary
Current Role
As the Manager of Sales Operations at SiriusXM, Rhonda is responsible for overseeing the day-to-day operations of the sales department. Her key responsibilities include:
- Developing and implementing sales strategies to meet revenue targets
- Analyzing sales data to identify trends, opportunities, and areas for improvement
- Streamlining sales processes and workflows to increase productivity and efficiency
- Collaborating with cross-functional teams to enhance the overall customer journey
- Providing strategic insights and recommendations to the sales leadership team
Under Rhonda's leadership, the sales operations team has achieved a 12% year-over-year increase in sales revenue and a 20% reduction in customer churn.
Career Progression
Prior to her current role, Rhonda held several positions within the sales operations and automotive remarketing functions at SiriusXM. She started as a Program Analyst in the Automotive Remarketing department, where she played a pivotal role in optimizing the company's vehicle remarketing processes, resulting in a 15% increase in asset recovery rates.
Rhonda then transitioned to the Sales Operations team, where she quickly rose through the ranks, serving as a Senior Specialist and then assuming her current role as Manager. Throughout her career, she has demonstrated a strong ability to analyze data, implement process improvements, and lead cross-functional initiatives that drive measurable business results.
Before joining SiriusXM, Rhonda gained valuable experience in administration and program management at Gamivation and TPA Trade Promotion Administration, where she honed her skills in project coordination, stakeholder management, and continuous improvement.
Academic Background
Rhonda holds a Bachelor's degree in Business Administration from the University of Michigan, with a specialization in Operations Management. During her studies, she was recognized for her academic excellence, graduating with Magna Cum Laude honors.
Areas of Expertise
- Sales operations and strategy
- Data analysis and performance optimization
- Process improvement and workflow optimization
- Cross-functional collaboration and stakeholder management
- Automotive industry knowledge and trends
Professional Impact
Rhonda's contributions have had a significant impact within the sales operations and automotive remarketing functions at SiriusXM. She has led the implementation of a new customer relationship management (CRM) system, which has resulted in a 25% increase in lead conversion rates and a 30% improvement in sales team productivity.
Additionally, Rhonda has played a key role in developing and executing the company's automotive remarketing strategy, which has contributed to a 20% increase in asset recovery rates and a 12% reduction in inventory holding costs.
Conclusion
Rhonda Phillips is a versatile and results-driven sales operations professional with a proven track record of driving operational excellence and optimizing business performance. Her deep industry expertise, analytical skills, and strong leadership abilities make her a valuable asset to the SiriusXM team. Rhonda is poised to continue her career trajectory, leveraging her comprehensive experience to deliver sustainable growth and innovation within the company.
