Rhonda Porter

Professional Summary

Professional Overview
Rhonda Porter is an accomplished healthcare executive with over 30 years of experience in patient financial services. As the Director of Patient Financial Services at Community Health Systems, she oversees the financial operations and revenue cycle management for multiple healthcare facilities. Rhonda is known for her expertise in implementing automation solutions, optimizing workflow processes, and driving financial performance improvements across the organization.

Experience Summary

Current Role
As the Director of Patient Financial Services at Community Health Systems, Rhonda is responsible for directing the overall strategy and operations of the patient financial services department. She leads a team of over 50 professionals and oversees the revenue cycle management, billing, and collections processes for the organization's network of healthcare facilities. Under her leadership, the department has achieved significant improvements in key performance indicators, such as a 20% increase in clean claims submission and a 15% reduction in accounts receivable days.

Career Progression
Rhonda's career at Community Health Systems spans over two decades, during which she has held various leadership roles of increasing responsibility. Prior to her current position, she served as the Chief Operating Officer, where she spearheaded the implementation of a new enterprise-wide revenue cycle management system, resulting in a 12% increase in net patient revenue. Before that, she held the roles of Senior Director of Patient Financial Services and PFS Contract Consultant/Automation Implementation, where she successfully led the automation of several key financial processes, leading to improved efficiency and cost savings.

Academic Background
Rhonda holds a Bachelor of Science degree in Business Administration from the University of Tennessee, Knoxville. She has also completed several industry-specific certifications, including the Certified Healthcare Financial Professional (CHFP) and the Certified Revenue Cycle Representative (CRCR) designations.

Areas of Expertise

• Revenue cycle management

• Patient financial services operations

• Healthcare financial systems and automation

• Process improvement and workflow optimization

• Team leadership and change management

Professional Impact
Throughout her career, Rhonda has been recognized for her contributions to the healthcare industry. She has been an active member of the Healthcare Financial Management Association (HFMA) and has presented at several industry conferences on topics related to patient financial services and revenue cycle optimization. Rhonda's commitment to excellence and her ability to drive meaningful change have positioned her as a respected leader in her field.

Conclusion
With her deep understanding of patient financial services, her proven track record of successful project implementation, and her strong leadership skills, Rhonda Porter is a valuable asset to Community Health Systems. As the Director of Patient Financial Services, she continues to drive innovation, improve financial performance, and enhance the patient experience across the organization.