Rich Wilcox
Head of Business Intelligence, Saratoga Springs, Utah
Professional Overview
Rich Wilcox is an experienced business intelligence and data analytics leader with a proven track record of driving strategic insights and operational efficiency for high-growth organizations. As the Head of Business Intelligence at Smarty, he is responsible for developing and implementing data-driven strategies to support the company's continued expansion and market leadership.
Experience Summary
Current Role
As Head of Business Intelligence at Smarty, Rich oversees the organization's entire data and analytics ecosystem. In this role, he is responsible for aligning business intelligence initiatives with Smarty's overall strategic objectives, leveraging advanced data modeling and visualization techniques to uncover actionable insights. Under his leadership, the business intelligence team has delivered significant cost savings and revenue growth through optimized decision-making and process improvement.
Career Progression
Prior to joining Smarty, Rich served as the Director of Analytics at Arivo, where he built a high-performing team and implemented best-in-class data management and reporting practices. Before that, he held progressive leadership roles at Imagine Learning, culminating in his position as Director of Data Analytics, where he spearheaded the development of a comprehensive business intelligence platform to support the company's rapid expansion. Earlier in his career, Rich gained valuable experience as an Actuarial Analyst at Mercer, honing his skills in data analysis and strategic decision-making.
Academic Background
Rich holds a Bachelor of Science in Actuarial Science from Brigham Young University, where he graduated with honors. He is also a Certified Business Intelligence Professional (CBIP), demonstrating his deep expertise in data management, analytics, and visualization.
Areas of Expertise
- Business intelligence strategy and implementation
- Data modeling and advanced analytics
- Performance management and operational optimization
- Cross-functional collaboration and change management
- Predictive analytics and forecasting
- Stakeholder engagement and data-driven storytelling
Professional Impact
Under Rich's leadership, the business intelligence function at Arivo achieved a 25% year-over-year improvement in operational efficiency, driving significant cost savings and revenue growth. At Imagine Learning, he spearheaded the development of a custom data platform that enabled the company to make more informed, data-driven decisions, contributing to a 35% increase in customer retention.
Conclusion
Rich Wilcox is a highly skilled business intelligence and data analytics executive with a proven ability to leverage data-driven insights to drive strategic and operational excellence. His extensive experience, technical expertise, and collaborative leadership style make him a valuable asset to Smarty as the company continues to expand its market presence and deliver exceptional value to its customers.
