Ricky Doyon, Associate Director - Quality and Risk
Professional Overview
Ricky Doyon is an experienced professional with a strong background in quality assurance, risk management, and compliance. As the Associate Director - Quality and Risk at nesto, he is responsible for overseeing the company's quality control processes, identifying and mitigating risks, and ensuring adherence to industry regulations.
Experience Summary
Current Role
As the Associate Director - Quality and Risk at nesto, Ricky is responsible for developing and implementing comprehensive quality control strategies to maintain the highest standards of service delivery. He leads a team of quality assurance specialists, ensuring that all mortgage applications and underwriting processes meet the company's stringent quality and compliance requirements. Ricky also plays a key role in identifying and managing organizational risks, collaborating with cross-functional teams to develop mitigation plans and drive continuous improvement.
Career Progression
Prior to his current role, Ricky held several leadership positions within the financial services industry. He served as a Team Lead - Underwriting QA at nesto, where he was instrumental in streamlining quality assurance processes and enhancing the overall efficiency of the underwriting team. Before that, he worked as a Senior Mortgage Underwriter at nesto, leveraging his deep understanding of mortgage products and regulations to ensure accurate and compliant loan approvals.
Ricky's earlier experience includes roles as a Business Analyst - SME and a Senior Mortgage Compliance Analyst - Team Leader at iA Groupe financier (Industrielle Alliance), where he gained valuable expertise in regulatory compliance and risk management. He also has experience as a Verification Officer and Collection Agent at the Ministère du Travail, de l'Emploi et de la Solidarité Sociale (MTESS) and as an Investigator and Supervisor in the Skip Tracing team at NCO Group.
Academic Background
Ricky holds a strong educational background, with a focus on relevant fields. His academic achievements include:
Areas of Expertise
- Quality assurance and risk management
- Mortgage underwriting and compliance
- Regulatory and industry knowledge
- Process improvement and optimization
- Team leadership and collaboration
Professional Impact
Throughout his career, Ricky has demonstrated a proven track record of driving positive impact within the organizations he has served. As a quality and risk management expert, he has spearheaded initiatives that have significantly improved the efficiency and reliability of mortgage underwriting processes, resulting in enhanced customer satisfaction and reduced operational risks.
Conclusion
With his extensive expertise in quality assurance, risk management, and compliance, Ricky Doyon is a valuable asset to nesto. His ability to identify and mitigate organizational risks, coupled with his commitment to continuous improvement, makes him a strong leader in the financial services industry.
