Rinda Hackett
Patient Financial Services - Customer Service, Credit & Collections Management, Manager - Supervisor
Professional Overview
Rinda Hackett is an accomplished healthcare professional with over 35 years of experience in patient financial services, customer service, and credit and collections management. As the Manager - Supervisor of Patient Financial Services at Self Regional Healthcare, she oversees a team responsible for providing exceptional customer support and managing complex billing and collection processes.
Experience Summary
Current Role
In her current role at Self Regional Healthcare, Rinda has been instrumental in driving operational efficiency and enhancing the patient experience. As the Manager - Supervisor of Patient Financial Services, she is responsible for managing a team of customer service representatives, credit and collections specialists, and other support staff. Rinda's key responsibilities include:
- Overseeing all aspects of patient financial services, including billing, collections, and customer support
- Implementing process improvements and automation initiatives to streamline workflows and enhance productivity
- Providing leadership and mentorship to her team, fostering a collaborative and customer-centric environment
- Analyzing financial data and metrics to identify opportunities for cost savings and revenue optimization
- Serving as a liaison between the financial services department and other hospital stakeholders
Under Rinda's leadership, the Patient Financial Services team has consistently achieved and exceeded performance targets, while maintaining a high level of patient satisfaction.
Career Progression
Rinda's career at Self Regional Healthcare began in 1986, when she started as an ECC Secretary/Technician. Over the years, she steadily progressed through the organization, taking on increasingly challenging roles and demonstrating her exceptional problem-solving skills, attention to detail, and commitment to excellence. Her rise to the Manager - Supervisor position is a testament to her dedication and the valuable contributions she has made to the organization.
Academic Background
Rinda holds a high school diploma, which has provided a solid foundation for her career in the healthcare industry. Her extensive on-the-job training and hands-on experience have allowed her to develop a comprehensive understanding of patient financial services, credit and collections management, and customer service best practices.
Areas of Expertise
- Patient financial services management
- Customer service and client relations
- Credit and collections processes
- Operational efficiency and process improvement
- Data analysis and performance optimization
- Team leadership and employee development
Professional Impact
Throughout her tenure at Self Regional Healthcare, Rinda has consistently demonstrated her ability to drive positive change and contribute to the organization's overall success. Her strategic thinking, problem-solving skills, and dedication to providing exceptional customer service have earned her the respect of her colleagues and the trust of the hospital's leadership team.
Conclusion
Rinda Hackett's extensive experience, strong leadership skills, and commitment to excellence make her a valuable asset to Self Regional Healthcare. As she continues to guide the Patient Financial Services team, she remains focused on enhancing the patient experience, optimizing operational processes, and contributing to the overall success of the organization.
