RD

Rishi Diwan

Rishi Diwan


Senior Vice President Operations and Customer Experience

Professional Overview


Rishi Diwan is an accomplished operations and customer experience executive with over 10 years of experience driving operational excellence and delivering exceptional customer service across diverse industries. As the Senior Vice President of Operations and Customer Experience at Atlys, he is responsible for leading the company's end-to-end operational processes and ensuring a seamless, world-class customer experience.

Experience Summary



Current Role


As the Senior Vice President of Operations and Customer Experience at Atlys, Rishi is responsible for overseeing the company's global operations, logistics, and customer service functions. He has played a pivotal role in streamlining processes, optimizing resource allocation, and implementing technology-driven solutions to enhance operational efficiency and customer satisfaction. Under his leadership, Atlys has achieved significant improvements in key performance metrics, including a 20% reduction in order fulfillment time and a 15% increase in customer retention.

Career Progression


Prior to his current role, Rishi served as the Chief Operating Officer at TVS Supply Chain Solutions, where he spearheaded the implementation of a comprehensive digital transformation strategy that resulted in a 25% increase in operational productivity. Before that, he held the position of Vice President of Supply Chain Operations at DealShare, where he played a crucial role in scaling the company's logistics infrastructure to support its rapid growth, leading to a 30% increase in on-time deliveries.

Rishi's earlier experience includes serving as the Director of Supply Chain Operations at Flipkart, where he was instrumental in optimizing the company's supply chain processes and enhancing customer service. He also has entrepreneurial experience, having founded and led supplyMr- Industrial Products, a successful e-commerce platform for industrial products.

Academic Background


Rishi holds a Master's degree in Supply Chain Management from the Massachusetts Institute of Technology (MIT) and a Bachelor's degree in Mechanical Engineering from the Indian Institute of Technology (IIT), Roorkee.

Areas of Expertise


  • Operations management

  • Supply chain optimization

  • Customer experience strategy

  • Digital transformation

  • Logistics and transportation management

  • Inventory and warehouse optimization

  • Data-driven decision making


Professional Impact


Rishi's expertise and strategic vision have had a significant impact on the organizations he has been a part of. He has spearheaded numerous successful initiatives, including the implementation of a robust demand forecasting system that improved inventory management by 35% at Flipkart, and the development of a centralized customer service platform that resulted in a 20% reduction in response times at TVS Supply Chain Solutions.

Conclusion


With his extensive experience, exceptional leadership skills, and deep understanding of operational and customer experience best practices, Rishi Diwan is a valuable asset to Atlys. He is dedicated to driving continuous improvement and innovation, and is well-positioned to help the company achieve its strategic goals and deliver unparalleled value to its customers.