Professional Overview

Rithika Mallya is a seasoned Technical Support Specialist currently based in Bengaluru, KA, India. In her current role, she leverages her expertise in technical support to drive customer satisfaction and resolve complex issues. Her key expertise areas include technical support, customer service, and issue resolution, with a focus on the IT industry.

Experience Summary

Current Role

As a Technical Support Specialist at Infosys, Rithika has been responsible for providing top-notch technical support to clients since May 2022. Her key responsibilities include resolving technical issues, troubleshooting problems, and ensuring timely resolution of customer complaints. Although specific achievements are not available, her role has likely contributed to the improvement of customer satisfaction and reduction of issue resolution time.

Career Progression

Rithika's career progression is marked by notable roles in technical support and customer service. Prior to her current position, she worked as a Technical Support at IBM from August 2019 to February 2023, and as a Customer Support Specialist at Mphasis from May 2018 to April 2019. These roles have helped her develop strong technical and interpersonal skills, with a focus on delivering exceptional customer experiences.

Academic Background

Rithika holds a Bachelor of Commerce (BCom) degree from Mangalore University, which she completed between 2011 and 2016. Although the degree may not be directly related to her current field, it has provided her with a solid foundation in business principles and practices.

Areas of Expertise

Rithika's areas of expertise include:
Technical support and issue resolution
Customer service and relationship management
* IT industry knowledge and trends
Her technical competencies and leadership capabilities are not explicitly stated, but her experience in technical support and customer service suggests strong problem-solving and communication skills.

Professional Impact

Although specific projects or initiatives are not available, Rithika's work in technical support has likely contributed to the improvement of customer satisfaction and reduction of issue resolution time. Her industry contributions and measurable achievements are not explicitly stated, but her experience and expertise suggest a strong ability to drive positive outcomes.

Conclusion

Rithika Mallya is a dedicated and experienced Technical Support Specialist with a strong background in customer service and issue resolution. Her current focus on delivering exceptional technical support and driving customer satisfaction is expected to continue, with a value proposition centered on her technical expertise, strong communication skills, and ability to drive positive outcomes.