Riya Gupta

Customer Success Manager

Professional Overview

Riya Gupta is an accomplished Customer Success Manager with a demonstrated history of driving client satisfaction and business growth in the retail and e-commerce industries. She possesses a strong background in customer relationship management, business analysis, and strategic problem-solving, enabling her to consistently deliver exceptional service and impactful solutions for her clients.

Experience Summary

Current Role

As the Customer Success Manager at Stylumia, Riya is responsible for managing and nurturing long-term relationships with the company's key clients. She proactively identifies opportunities to enhance the client experience, optimize service delivery, and drive increased adoption and utilization of Stylumia's innovative retail analytics platform. Through her deep understanding of client needs and her ability to translate technical capabilities into tangible business value, Riya has become a trusted advisor to her clientele, contributing to their overall success.

Career Progression

Prior to her current role, Riya held various positions within the retail and e-commerce sectors, including Assistant Customer Success Manager at Stylumia, Business Relationship Manager at Meesho, and Assistant Buyer roles at Soch Apparels Pvt. Ltd. and Dell'Oglio Palermo 1890. Her diverse experience has equipped her with a well-rounded understanding of the industry, from product development and merchandising to customer service and account management. Riya's ability to seamlessly transition between these functions has been instrumental in her professional growth and her capacity to deliver holistic solutions to her clients.

Academic Background

Riya holds a Bachelor's degree in Textile Design from the National Institute of Fashion Technology (NIFT), where she demonstrated academic excellence and a keen interest in the integration of technology and fashion. Her specialized education has provided her with a deep understanding of the retail industry, enabling her to bridge the gap between technological capabilities and practical business applications.

Areas of Expertise

• Customer relationship management and client success

• Retail analytics and data-driven decision making

• Business analysis and strategic problem-solving

• Cross-functional collaboration and stakeholder management

• Effective communication and presentation skills

Professional Impact

Throughout her career, Riya has made significant contributions to the success of her clients and the organizations she has served. As an Assistant Customer Success Manager at Stylumia, she played a pivotal role in driving a 25% increase in client retention and a 15% improvement in customer satisfaction scores. Her ability to leverage data-driven insights and tailor solutions to individual client needs has consistently resulted in tangible business outcomes for her clientele.

Conclusion

Riya Gupta is a dynamic Customer Success Manager with a proven track record of delivering exceptional client experiences and driving measurable business results. Her comprehensive industry knowledge, coupled with her strong analytical and interpersonal skills, make her a valuable asset to any organization seeking to enhance customer satisfaction, optimize service delivery, and foster long-term, mutually beneficial relationships.