Professional Overview
Riyaz Mulla is a seasoned Technical Operations Lead with a strong background in technical support and operations management. Currently based in Pune, India, he leverages his expertise in leading technical operations, driving process improvements, and ensuring seamless service delivery. His key expertise areas include technical operations management, process optimization, and team leadership, with a focus on the IT and BPM industries.
Experience Summary
Current Role
Riyaz Mulla is currently serving as the Technical Operations Lead at Concentrix, a position he has held since March 2024. In this role, he is responsible for overseeing technical operations, managing teams, and driving initiatives to enhance service efficiency and quality. Although specific achievements in this current role are not detailed, his experience and responsibilities underscore his capabilities in technical operations leadership.
Career Progression
Riyaz Mulla's career trajectory showcases progression from technical support roles to leadership positions. Notably, he has worked as an Administrator at Wipro Limited from 2021 to 2023, as a Technical Support Specialist at Infosys BPM from 2020 to 2021, and as a Senior Executive at Capita from 2016 to 2020. These roles have contributed to his growth in managing technical teams, handling complex support issues, and implementing process improvements.
Academic Background
Riyaz Mulla holds a Master’s Degree from the University of Pune and a Bachelor’s Degree from Willingdon College, Sangli. The specific fields of study for these degrees are not provided, but they form a foundational part of his academic background.
Areas of Expertise
- Technical Operations Management
- Process Optimization
- Team Leadership
- IT Service Management
- Technical Support
Professional Impact
While specific details on notable projects, initiatives, or measurable achievements are not provided, Riyaz Mulla's experience in technical operations and his progression to a leadership role indicate his capabilities in making significant contributions to his field.
Conclusion
Riyaz Mulla's professional trajectory highlights his growth from technical support roles to a Technical Operations Lead position, demonstrating his ability to adapt, lead, and contribute to the IT and BPM industries. Currently focused on technical operations management, his value proposition lies in his technical expertise, leadership capabilities, and experience in driving operational efficiencies.
