Professional Summary
Professional Overview
Rob Hahn is the President and CEO of Orbit Group Partners, a leading business consultancy firm. With over 20 years of industry experience, he is an established expert in the financial services sector, with a strong focus on electronic banking and enterprise-wide call center operations.
Experience Summary
Current Role
As the President and CEO of Orbit Group Partners since 2003, Rob is responsible for setting the strategic vision and driving the overall growth and profitability of the organization. Under his leadership, the firm has established a reputation for delivering innovative solutions that help clients overcome complex business challenges. Rob's expertise in financial technology and customer service optimization has been instrumental in expanding Orbit Group's client base and solidifying its position as a trusted advisor in the industry.
Career Progression
Prior to joining Orbit Group, Rob held executive roles at the Canadian Imperial Bank of Commerce (CIBC), where he served as the Executive Director of Electronic Banking and the Executive Director of Enterprise Call Centre Shared Services. In these positions, he spearheaded the implementation of cutting-edge digital banking platforms and transformed the bank's customer service operations, resulting in significant improvements in efficiency and customer satisfaction.
Academic Background
Rob holds a Bachelor of Commerce degree from the University of Toronto, where he graduated with distinction. He has also completed various executive education programs at leading business schools, enhancing his strategic and leadership capabilities.
Areas of Expertise
- Financial technology and digital banking solutions
- Contact center optimization and customer service transformation
- Strategic planning and business development
- Organizational leadership and change management
Professional Impact
During his tenure at Orbit Group Partners, Rob has led numerous high-profile projects, including the redesign of the digital banking platform for a major Canadian bank, resulting in a 25% increase in online transactions and a 15% reduction in call center volume. He has also spearheaded the development of an industry-leading call center optimization framework, which has been adopted by several financial institutions, leading to significant cost savings and improved customer experiences.
Rob is a frequent speaker at industry conferences and has authored several articles on the future of financial services and the role of technology in transforming customer engagement. He is an active member of the Canadian FinTech Association and serves on the advisory board of a leading financial technology accelerator program.
Conclusion
With his extensive experience, strong industry expertise, and proven track record of driving transformational change, Rob Hahn is well-positioned to continue leading Orbit Group Partners to new heights. His strategic vision, coupled with his commitment to innovation and client success, make him a valuable asset to organizations seeking to navigate the rapidly evolving financial services landscape.
