Professional Summary

Professional Overview

Robert Florido is a dedicated Health Advocate with a strong background in customer service and a passion for improving patient experiences. In his current role at care.coach, he leverages his expertise to provide personalized support and guidance to clients, ensuring their healthcare needs are met efficiently and effectively.

Experience Summary

Current Role

As a Health Advocate 3 in the Customer Service Path at care.coach, Robert is responsible for delivering exceptional customer service to clients, addressing their healthcare concerns, and connecting them with the appropriate resources. He plays a crucial role in enhancing the overall patient experience by providing empathetic, knowledgeable, and tailored support.

Career Progression

Prior to his current role, Robert gained valuable experience in the fields of human resources and online education. As a Human Resources Staff in Recruitment and Training at Belcris Foods, Inc., he honed his skills in talent acquisition, employee onboarding, and training program development. Additionally, he served as an Online English Tutor at RareJob Philippines, Inc., where he demonstrated his ability to effectively communicate and engage with clients from diverse backgrounds.

Academic Background

Robert holds a degree in Business Administration, which has provided him with a strong foundation in various business principles and strategies. His academic achievements and specialized knowledge have equipped him with the necessary skills to thrive in the healthcare industry.

Areas of Expertise

• Customer service excellence

• Healthcare advocacy and support

• Recruitment and training

• Online tutoring and client engagement

• Effective communication and problem-solving

Professional Impact

Throughout his career, Robert has consistently demonstrated his commitment to improving patient experiences and contributing to the healthcare industry. In his current role, he has implemented innovative strategies to streamline the customer service process, resulting in increased client satisfaction and enhanced healthcare outcomes.

Conclusion

With his extensive experience, industry-specific expertise, and unwavering dedication to excellence, Robert Florido is well-positioned to continue making a meaningful impact in the healthcare sector. His professional trajectory and focus on delivering superior customer service make him a valuable asset to any organization committed to providing exceptional patient-centered care.