Professional Summary

Professional Overview

Robert Riley is an experienced Partner Relations Advisor with a proven track record of building and maintaining successful partnerships. In his current role at North American Bancard, he is responsible for managing key client relationships, identifying new business opportunities, and ensuring exceptional service delivery.

Experience Summary

Current Role

As a Partner Relations Advisor at North American Bancard, Robert is the primary point of contact for a portfolio of strategic partners, leveraging his excellent communication and problem-solving skills to address their needs and foster long-term, mutually beneficial relationships. He plays a critical role in driving revenue growth and expanding the company's partner network.

Career Progression

Prior to his current position, Robert held various customer service and sales roles, including Customer Services Specialist at PSCU, Sales Associate at Progrexion, and Manager at Convergys. Throughout his career, he has demonstrated a strong ability to adapt to evolving customer requirements, implement effective solutions, and deliver exceptional results.

Academic Background

Robert holds a Bachelor of Science in Business Administration from the University of Arizona, where he graduated with honors and specialized in Marketing.

Areas of Expertise

• Partner relationship management

• Strategic account planning and execution

• Sales and revenue generation

• Effective communication and stakeholder management

• Problem-solving and conflict resolution

• Cross-functional collaboration

Professional Impact

During his tenure at North American Bancard, Robert has successfully onboarded several new strategic partners, leading to a significant increase in revenue and market share. He has also played a key role in improving customer satisfaction by implementing innovative service delivery processes and enhancing the overall partner experience.

Conclusion

With his extensive experience in the financial services industry, strong interpersonal skills, and a proven track record of driving business growth, Robert is well-positioned to continue making a positive impact at North American Bancard. He is dedicated to fostering collaborative partnerships and delivering exceptional value to his clients.