Robert Silva

Professional Summary

Professional Overview
Robert Silva is an experienced Sales Operations Manager with a strong background in federal, healthcare, and state/local government (Med/SLED) sales operations. He currently leads the sales operations efforts for ServiceNow's Federal and Med/SLED business segments, driving process improvements and data-driven insights to support the company's growth in these strategic markets.

Experience Summary

Current Role
As the Sales Operations Manager for Federal & Med/SLED at ServiceNow, Robert is responsible for overseeing the full sales operations lifecycle, including opportunity management, deal desk support, forecasting, reporting, and process optimization. He collaborates closely with sales, finance, and executive teams to develop and implement strategies that enhance sales productivity, improve data integrity, and ensure operational excellence.

Career Progression
Prior to his current role, Robert held various operations and analytics roles at leading technology companies, including Fuze, Dell EMC, RSA Security, and EMC. He has a proven track record of driving process improvements, automating workflows, and leveraging data to drive informed decision-making. Robert's diverse experience across the technology industry has equipped him with a deep understanding of sales operations best practices and the ability to deliver measurable business impact.

Academic Background
Robert holds a Bachelor of Science degree in Business Administration from the University of Massachusetts Lowell.

Areas of Expertise

• Sales operations management

• Federal, healthcare, and state/local government (Med/SLED) sales

• Process optimization and automation

• Data analysis and reporting

• Forecasting and pipeline management

• Cross-functional collaboration and stakeholder management

Professional Impact
In his current role, Robert has spearheaded several key initiatives to streamline sales operations and improve data visibility for the Federal and Med/SLED business segments. He has implemented automated workflows and dashboards to enhance sales productivity, reduced deal cycle times, and enabled more accurate forecasting and reporting. Robert's efforts have contributed to ServiceNow's continued growth and success in these strategic markets.

Conclusion
With his extensive experience in sales operations and a deep understanding of the federal, healthcare, and state/local government (Med/SLED) sectors, Robert Silva is well-positioned to drive sustainable growth and operational excellence for ServiceNow. His strong analytical skills, process-oriented mindset, and collaborative leadership style make him a valuable asset to the organization.