Robert Thorpe

Manager, Customer Success | San Francisco, California, United States

Professional Overview

Robert Thorpe is an experienced customer success manager with a strong track record of driving client satisfaction and business growth. He specializes in managing strategic customer relationships and leading high-performing teams to deliver exceptional service and support.

Experience Summary

Current Role

As the Manager of Customer Success at Ivanti, Robert is responsible for overseeing the company's customer success initiatives across North America. In this role, he manages a team of customer success professionals, developing and implementing strategies to enhance the client experience, increase product adoption, and drive long-term customer loyalty. Robert's leadership has been instrumental in streamlining customer support processes, improving response times, and fostering stronger partnerships with key accounts.

Career Progression

Prior to joining Ivanti, Robert held various customer-facing and IT leadership roles, including positions at MobileIron, Cambridgeport Consulting, and the Canadian Medical Association. As the Manager of Customer Success - NA Strategic Accounts at MobileIron, he was responsible for overseeing the success of the company's largest and most strategic customers, leading cross-functional teams to deliver tailored solutions and drive business outcomes. Earlier in his career, Robert served as a Customer Advocate at MobileIron, where he played a pivotal role in enhancing the customer experience and resolving complex issues.

Academic Background

Robert holds a Bachelor of Science degree in Computer Science from the University of British Columbia, where he graduated with distinction.

Areas of Expertise

• Customer success management

• Strategic account management

• Client relationship building and retention

• Cross-functional team leadership

• IT infrastructure and service delivery

• Process improvement and operational optimization

Professional Impact

During his tenure at MobileIron, Robert spearheaded several initiatives that drove significant improvements in customer satisfaction and retention. He implemented a proactive customer outreach program that resulted in a 20% increase in customer engagement and a 15% reduction in support tickets. Additionally, Robert led the development of a comprehensive customer success playbook, which has been adopted across the organization and has contributed to a 30% increase in customer lifetime value.

Conclusion

With over 20 years of experience in the technology industry, Robert Thorpe has demonstrated a consistent track record of delivering exceptional customer experiences and driving business growth. His expertise in customer success management, strategic account leadership, and cross-functional collaboration positions him as a valuable asset to any organization seeking to enhance its customer-centric approach and achieve long-term success.