Robin Sequeira
Vice President - Customer Experience and D2C Marketplace Operations
Professional Overview
Robin Sequeira is an accomplished leader with extensive expertise in customer experience, operations, and marketplace management. In his current role as the Vice President - Customer Experience and D2C Marketplace Operations at Irasva Fine Jewellery, he is responsible for driving exceptional customer experiences and streamlining the company's direct-to-consumer (D2C) marketplace operations.
Experience Summary
Current Role
As the Vice President - Customer Experience and D2C Marketplace Operations at Irasva Fine Jewellery, Robin is responsible for overseeing all aspects of the customer experience, including order fulfillment, logistics, and post-purchase support. He has played a pivotal role in enhancing the company's D2C marketplace operations, leading initiatives to optimize workflows, improve operational efficiency, and elevate the overall customer journey.
Career Progression
Prior to his current role, Robin held senior positions in the e-commerce and retail industries. He served as the Senior Manager - Marketplace, Operations & Customer Experience at Nykaa.com, where he spearheaded the development of robust marketplace operations and implemented strategies to enhance customer satisfaction. Before that, he held the role of Senior Manager - Operations, Customer Experience & Vendor Management at Craftsvilla.com, where he led cross-functional teams to streamline operations and strengthen vendor relationships.
Earlier in his career, Robin spent over a decade at FIS, where he held various leadership roles in operations, contributing to the company's growth and success.
Academic Background
Robin holds a Bachelor's degree in Computer Science from the University of Mumbai, India.
Areas of Expertise
- Customer experience management
- Marketplace operations and optimization
- Supply chain and logistics management
- E-commerce platform performance enhancement
- Cross-functional team leadership and collaboration
- Process improvement and operational efficiency
Professional Impact
Throughout his career, Robin has demonstrated a track record of driving tangible results. At Irasva Fine Jewellery, he has implemented data-driven strategies to streamline the D2C marketplace operations, leading to a 15% reduction in order fulfillment times and a 20% increase in customer satisfaction ratings.
Conclusion
With his extensive experience in customer experience, operations, and marketplace management, Robin Sequeira is a seasoned professional poised to continue driving transformative change and delivering exceptional results in the e-commerce and retail industries.
