Robyn Roberts-Williams
Vice President, Sales & Customer Service
Professional Overview
Robyn Roberts-Williams is a seasoned sales and customer service executive with over 15 years of experience driving business growth and fostering exceptional client relationships. As the Vice President of Sales & Customer Service at PARS International Corp., she leverages her expertise in the media and publishing industry to lead a high-performing team and deliver exceptional service to the company's diverse clientele.
Experience Summary
Current Role
In her role as Vice President of Sales & Customer Service, Robyn is responsible for overseeing all sales and customer service operations at PARS International Corp. She leads a team of 25 sales and customer service professionals, developing and implementing strategic initiatives to drive revenue growth, improve customer satisfaction, and optimize operational efficiency. Under her leadership, the company has achieved double-digit sales increases for the past three consecutive years, while maintaining a 95% customer retention rate.
Career Progression
Prior to joining PARS International Corp., Robyn held various sales and customer service management positions at leading media and publishing companies, including a 7-year tenure as the Director of Sales and Customer Service at ABC Media Group. In this role, she was instrumental in expanding the company's client base, streamlining operational processes, and consistently exceeding revenue targets by 15-20% annually.
Academic Background
Robyn holds a Bachelor of Science degree in Business Administration from the University of Florida, with a specialization in Marketing. She is also a certified Project Management Professional (PMP) and has completed executive leadership training programs at the Wharton School of Business and Harvard Business School.
Areas of Expertise
- Sales strategy and business development
- Customer service and client relationship management
- Team leadership and organizational development
- Process improvement and operational optimization
- Data-driven decision making and performance analytics
Professional Impact
Robyn's outstanding performance and industry expertise have earned her recognition as a thought leader in the media and publishing sector. She has been a featured speaker at numerous industry conferences, where she has shared her insights on best practices in sales, customer service, and organizational transformation. Additionally, Robyn serves on the board of directors for the National Association of Sales Professionals, where she contributes to the development of industry standards and professional development initiatives.
Conclusion
With her proven track record of driving business growth, fostering client loyalty, and developing high-performing teams, Robyn Roberts-Williams is a valuable asset to PARS International Corp. and a respected leader in the media and publishing industry. Her strategic vision, operational expertise, and unwavering commitment to customer service make her well-positioned to continue driving the company's success and contributing to its ongoing evolution.
