Rohan Kalaskar

Assistant Manager | Mumbai, Maharashtra, India

Professional Overview

Rohan Kalaskar is an accomplished Assistant Manager with extensive experience in the retail and telecommunications industries. He possesses a strong track record of driving operational excellence, improving customer service, and contributing to strategic business initiatives.

Experience Summary

Current Roles

Assistant Manager, Fossil Group, Inc. (2018 - Present)

• Oversees daily operations, inventory management, and staff coordination for a high-volume retail location

• Consistently exceeds sales targets and customer satisfaction goals through effective team leadership and data-driven decision-making

• Spearheaded the implementation of a new inventory tracking system, resulting in a 15% reduction in stock discrepancies

Customer Service Executive, Vodafone Essar Cellular Limited (Present)

• Provides exceptional customer support and troubleshooting for a diverse client base

• Maintains a thorough understanding of product features, service offerings, and company policies

• Recognized as a top performer, achieving customer satisfaction ratings above 90% for the past three quarters

Career Progression

Store Incharge, TITAN COMPANY LIMITED (2011 - 2018)

• Managed the daily operations of a flagship retail store, including staff supervision, inventory control, and customer experience optimization

• Spearheaded the implementation of a new visual merchandising strategy, leading to a 20% increase in foot traffic and a 12% uplift in sales

• Earned multiple awards for outstanding customer service and team leadership

Academic Background

• Bachelor of Business Administration, University of Mumbai

Areas of Expertise

• Retail operations management

• Inventory control and optimization

• Customer service excellence

• Team leadership and development

• Data-driven decision-making

• Process improvement and streamlining

Professional Impact

• Recognized as a top-performing store manager, consistently exceeding sales and customer satisfaction targets

• Instrumental in the successful implementation of new systems and strategies, resulting in tangible improvements in operational efficiency and financial performance

• Demonstrated ability to thrive in fast-paced, customer-centric environments and lead high-performing teams

Conclusion

With a proven track record of success in the retail and telecommunications industries, Rohan Kalaskar is a versatile and results-oriented professional. His expertise in operational management, customer service, and team leadership make him a valuable asset to any organization seeking to optimize its performance and drive sustainable growth.