Professional Overview
Rohit Singhal is a seasoned operations professional currently serving as a Lead Operations Analyst at American Express in Gurugram, India. With expertise in operations analysis, key account management, and test engineering, Rohit focuses on the financial services industry, driving process improvements and operational efficiency.
Experience Summary
Current Role
As Lead Operations Analyst at American Express since April 2016, Rohit's key responsibilities include analyzing operational processes, identifying areas for improvement, and implementing changes to enhance efficiency and customer experience. Although specific achievements are not detailed, his role underscores his capability in managing and optimizing operations within a global financial services context.
Career Progression
Rohit's career trajectory shows a progression from technical roles to operational and client-facing positions. Notably, he worked as a Key Account Executive at Tikona Infinet Ltd. - India from March 2015 to April 2016, and earlier as a Test Engineer at GlobalStep from February 2013 to June 2013. These roles highlight his adaptability and growth from technical engineering to account management and operations analysis.
Academic Background
Rohit holds an M.B.A. in Information Technology & Marketing from Amity University (2013-2015) and a Bachelor of Engineering & Technology in Computer Science from Quantum school of technology (2009-2013). His academic background provides a strong foundation in both technology and business management.
Areas of Expertise
- Industry-specific skills: Operations analysis, account management, and process improvement in the financial services sector.
- Technical competencies: Test engineering and information technology.
- Leadership and management capabilities: Team leadership, operational management, and client relationship management.
Professional Impact
Although specific notable projects or initiatives are not mentioned, Rohit's current and past roles suggest contributions to operational efficiency, customer satisfaction, and business growth through his analytical and managerial skills.
Conclusion
Rohit Singhal's professional trajectory reflects a dedicated and results-driven operations analyst with a strong background in technology and business management. Currently focused on driving operational excellence at American Express, Rohit brings value through his analytical expertise, industry knowledge, and leadership capabilities, positioned for continued growth and impact in the financial services sector.
