Professional Overview
Rolando Castardo is a seasoned technical support specialist with a strong background in IT supervision and helpdesk management. Currently, he is serving as a Technical Support Specialist, leveraging his expertise in technical support and IT team leadership to drive business growth and excellence.
Experience Summary
Current Role
Rolando Castardo is currently working as a Technical Support Specialist at Indra, a position he has held since January 2024. His key responsibilities include providing top-notch technical support, ensuring seamless IT operations, and contributing to the company's technical strategic planning.
Career Progression
Prior to his current role, Rolando held notable positions at Fusion BPO Services, including Information Technology Supervisor and Global IT Helpdesk | Local IT Team Lead. These roles allowed him to develop strong leadership and technical skills, with a focus on IT helpdesk management and team leadership.
Academic Background
Rolando holds a Bachelor's degree in Bachelor of Science and Information Technology from the University of Rizal System-Rizal State College, which he completed from 2013 to 2017.
Areas of Expertise
Rolando's areas of expertise include technical support, IT helpdesk management, team leadership, and IT strategic planning. He possesses strong technical competencies, including proficiency in various IT systems and tools.
Professional Impact
Although specific projects and initiatives are not detailed, Rolando's career progression and role responsibilities indicate a strong ability to drive technical support excellence and contribute to business growth.
Conclusion
Rolando Castardo is a dedicated and experienced technical support specialist with a strong background in IT supervision and helpdesk management. His current focus is on delivering exceptional technical support and contributing to Indra's technical strategic planning. With his expertise and experience, he is well-positioned to drive business growth and excellence in his current role.
