Professional Summary
Roman L. is an experienced Product Technical Support professional with a diverse background in the tech industry. In his current role at Paxton Access Ltd, he provides expert-level support and troubleshooting for the company's innovative access control products, ensuring seamless functionality for customers.
Professional Experience
Product Technical Support, Paxton Access Ltd (2022 - Present)
- Resolve complex technical issues for customers through effective diagnosis and solution implementation
- Collaborate cross-functionally with engineering, sales, and training teams to identify and address product pain points
- Develop and maintain comprehensive knowledge of Paxton's access control hardware and software offerings
- Contribute to the continuous improvement of support processes and documentation
Past Roles
- Tech Refurbishment Assistant, Tech-Takeback (2021)
- Software Engineer Intern, Avalara (2020)
- Junior Developer, GimmeBreak (2019 - 2020)
- Customer Service Administrator, Avalara (2019)
- Shop Manager, Hummus Bros (2016 - 2017)
Education
Roman holds a Bachelor's degree in Computer Science from the University of Brighton, where he was actively involved in the university's Game Jam Society as the VP of Social.
Areas of Expertise
- Technical troubleshooting and customer support
- Access control systems and security technology
- Full-stack software development
- Project management and cross-functional collaboration
- Customer service and client relationship building
Professional Impact
During his internship at Avalara, Roman developed a custom sales tax calculation tool that improved efficiency and accuracy, leading to significant cost savings for the company. As a Junior Developer at GimmeBreak, he played a crucial role in implementing new features and enhancements to the platform, resulting in increased user engagement and satisfaction.
In his current role at Paxton Access, Roman's technical expertise and customer-centric approach have been instrumental in resolving complex support cases and driving the continuous improvement of the company's products and services.
Conclusion
With his diverse experience, technical proficiency, and customer-focused mindset, Roman is well-positioned to make a valuable contribution to Paxton Access Ltd's mission of providing industry-leading access control solutions. He is committed to ongoing professional development and is excited to continue expanding his impact within the tech industry.
