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Romily Manetta Wheeler

Romily Manetta-Wheeler


Professional Summary



Romily Manetta-Wheeler is an experienced Network Manager with a proven track record of driving operational efficiency and delivering exceptional customer service within the international medical and assistance industry. In her current role at Crisis24, she is responsible for managing a complex global network of medical and security providers, ensuring seamless coordination and timely response to client needs.

Professional Experience



Network Manager, Crisis24 (August 2023 - Present)


  • Oversees the onboarding, management, and performance monitoring of a diverse network of over 3,000 medical and security providers across 150 countries

  • Develops and implements strategic initiatives to enhance network capabilities, increase provider engagement, and drive continuous improvement

  • Serves as a subject matter expert, providing guidance and training to internal teams on network policies, procedures, and best practices

  • Collaborates with cross-functional stakeholders to identify and address operational challenges, implement process optimizations, and deliver exceptional client experiences


Medical and Assistance Network Associate, Crisis24 (November 2022 - August 2023)


  • Assisted in the management and coordination of the global medical and security provider network

  • Facilitated the onboarding of new providers, ensuring compliance with rigorous quality standards

  • Provided support to internal teams and external clients, resolving complex issues and enhancing service delivery


Associate - International Medical & Assistance Network, Collinson (August 2019 - November 2022)


  • Played a key role in the development and maintenance of Collinson's international medical and security provider network

  • Contributed to the implementation of network optimization strategies, resulting in improved provider performance and client satisfaction

  • Served as a point of contact for internal teams and external partners, delivering exceptional customer service and technical support


Education


  • Bachelor of Arts (B.A.), Public Relations, Royal Society for Public Health (2016)


Areas of Expertise


  • Network management and optimization

  • Stakeholder engagement and relationship building

  • Process improvement and operational efficiency

  • Client relationship management and service delivery

  • Emergency medical and security assistance coordination


Professional Impact


  • Instrumental in the successful onboarding of over 500 new providers to the Crisis24 global network, enhancing coverage and response capabilities

  • Spearheaded the development and implementation of a comprehensive provider performance monitoring system, leading to a 25% improvement in service level agreements

  • Recognized by client organizations for her exceptional problem-solving skills and ability to deliver innovative solutions to complex operational challenges


Romily Manetta-Wheeler's diverse experience, strong technical expertise, and unwavering commitment to excellence position her as a valuable asset in the international medical and assistance industry. She is poised to continue driving impactful change and delivering exceptional results in her role as Network Manager at Crisis24.