Ros Hayes

Professional Summary

Professional Overview
Ros Hayes is a seasoned Administrative Assistant with over 15 years of experience providing high-level support in the human services and financial services industries. Adept at streamlining office operations, managing complex schedules, and delivering exceptional customer service, Ros is a valuable asset to the Attain Loan & Mortgage Services team.

Experience Summary

Current Role
As an Administrative Assistant at Attain Loan & Mortgage Services since July 2022, Ros is responsible for a wide range of administrative duties, including client onboarding, document management, and data entry. She leverages her strong organizational skills and attention to detail to ensure the smooth running of the office, contributing to the firm's ability to provide reliable and efficient service to its clients.

Career Progression
Prior to her current role, Ros held several administrative positions within the human services sector. She served as a Customer Service Coordinator at Just Better Care from 2011 to 2016, where she handled inquiries, coordinated client appointments, and provided exceptional customer support. Earlier in her career, Ros was an Administrative Coordinator at Wesley Disability Services Eastern Region and a Breakaway Coordinator/Receptionist at Yooralla, demonstrating a steady progression in her administrative expertise.

Academic Background
Ros holds a Certificate IV in Business Administration, equipping her with the necessary skills and knowledge to excel in her current role.

Areas of Expertise

• Proficient in office management and administrative support

• Skilled in customer service and client relations

• Adept at data entry, document management, and scheduling

• Excellent communication and interpersonal abilities

• Adaptable and capable of handling multiple priorities

Professional Impact
Throughout her career, Ros has consistently contributed to the success of the organizations she has worked for. At Just Better Care, she played a vital role in improving customer satisfaction by streamlining the appointment booking process and implementing a more efficient filing system. In her previous roles, Ros demonstrated her ability to take on additional responsibilities, such as coordinating the Breakaway program at Yooralla, which provided respite care services to families.

Conclusion
With her extensive administrative experience, strong customer service skills, and a proven track record of contributing to organizational success, Ros Hayes is well-positioned to continue excelling in her role as an Administrative Assistant at Attain Loan & Mortgage Services. Her dedication to delivering high-quality support and her ability to adapt to changing environments make her a valuable member of the team.