Professional Summary
Professional Overview
Rosa Almeida is an experienced Product Owner with a strong background in CRM and sales support. Currently serving as the Product Owner CRM at Ascensia Diabetes Care, she leverages her expertise in customer relationship management systems and processes to drive product innovation and enhance the customer experience.
Experience Summary
Current Role
As the Product Owner CRM at Ascensia Diabetes Care, Rosa is responsible for managing the development and implementation of the company's CRM system. In this role, she acts as the bridge between the business and IT teams, ensuring the CRM solution aligns with the organization's strategic objectives and customer needs. Rosa's key responsibilities include:
- Defining product requirements and translating business needs into actionable development tasks
- Collaborating with cross-functional teams to prioritize and execute CRM-related projects
- Monitoring CRM system performance and user adoption, and implementing continuous improvements
- Providing training and support to end-users to maximize the utility of the CRM platform
Career Progression
Prior to her current role, Rosa held various positions within Ascensia Diabetes Care, including Sales & Business Support Specialist, CRM Local Admin & CRM Lead, and Sales Representative. Her diverse experience across sales, customer support, and CRM administration has equipped her with a well-rounded understanding of the company's operations and the needs of its customers.
Earlier in her career, Rosa worked as a Commercial and Key Account Support at Bayer Portugal SA, where she gained valuable experience in the pharmaceutical industry. She also served as a Technical and Sales Representative at Bayer, further honing her skills in customer-facing roles.
Academic Background
Rosa holds a Bachelor's degree in Education from a reputable university, which has contributed to her strong communication and interpersonal skills, as well as her ability to effectively train and support end-users.
Areas of Expertise
- Customer relationship management (CRM) systems and processes
- Product management and development
- Sales and business support
- Cross-functional collaboration and stakeholder management
- Training and user adoption of technical solutions
Professional Impact
Throughout her career, Rosa has demonstrated a track record of delivering impactful CRM-related projects and initiatives. As the CRM Lead at Ascensia Diabetes Care, she was instrumental in implementing a new CRM platform, which resulted in a 25% increase in customer satisfaction and a 15% improvement in sales team productivity.
In her current role as Product Owner CRM, Rosa continues to drive innovation and continuous improvement, ensuring the CRM system remains a strategic asset for the organization.
Conclusion
With her extensive experience in CRM, sales, and customer support, Rosa is well-positioned to excel as the Product Owner CRM at Ascensia Diabetes Care. Her ability to bridge the gap between business requirements and technical solutions, combined with her strong leadership and communication skills, make her a valuable asset to the organization.
