Rosetta Parente

Student Financial Services Professional

Professional Overview

Rosetta Parente is a seasoned student financial services professional with over a decade of experience supporting students and families with their educational financing needs. In her current role at Johnson & Wales University, she leverages her expertise in financial advising, customer service, and process optimization to ensure seamless financial aid experiences for students. Rosetta's industry knowledge, administrative acumen, and commitment to student success make her a valuable asset to the university.

Experience Summary

Current Role

As a Student Financial Services professional at Johnson & Wales University since 2011, Rosetta is responsible for guiding students and parents through the complex financial aid application process. She provides one-on-one counseling, helps families maximize available resources, and assists with resolving account discrepancies. Rosetta has been instrumental in improving customer satisfaction, with a 95% positive feedback rating from students and families. Her dedication to serving the university community has contributed to improved retention and enrollment outcomes.

Career Progression

Prior to her current role, Rosetta gained valuable experience in the financial services industry. She held positions as a Tax Advisor, Moderator, and Notary at H&R Block, where she advised clients on tax preparation and compliance. Additionally, she worked as a Sub Prime Mortgage Underwriter at Accredited Home Lenders and as a Vice President at Jefferson Financial Services, demonstrating her versatility in financial services and her ability to thrive in dynamic environments.

Academic Background

Rosetta holds a bachelor's degree in Business Administration from the University of Rhode Island, where she graduated with honors. Her academic background, combined with her professional experience, has equipped her with the necessary skills and knowledge to excel in the field of student financial services.

Areas of Expertise

• Student financial aid counseling and advising

• Financial aid application processing and verification

• Loan and scholarship administration

• Customer service and conflict resolution

• Process improvement and workflow optimization

• Regulatory compliance and policy implementation

Professional Impact

Rosetta's commitment to student success has been recognized through her contributions to the university's financial aid initiatives. She has spearheaded efforts to streamline the financial aid application process, resulting in a 20% reduction in processing times. Rosetta's expertise in data analysis and problem-solving has enabled her to identify and resolve complex financial aid issues, leading to improved customer satisfaction and a decrease in student account delinquencies.

Conclusion

With her extensive experience, strong technical skills, and dedication to student support, Rosetta Parente is a valuable asset to the student financial services team at Johnson & Wales University. Her professional trajectory and proven track record of success position her as a trusted advisor and advocate for students and families navigating the financial challenges of higher education.