Professional Summary

Professional Overview

Ross Barnfield is a First Line Support Technician with over 10 years of experience in the IT support and healthcare technology sectors. He specializes in providing efficient and effective technical assistance to end-users, as well as maintaining and troubleshooting a variety of client devices and infrastructure.

Experience Summary

Current Role

As a First Line Support Technician at Paxton Access Ltd since 2016, Ross is responsible for responding to and resolving a wide range of technical inquiries and issues. He serves as the primary point of contact for users, assessing problems, providing immediate solutions, and escalating complex cases as needed. Through his excellent customer service and problem-solving skills, Ross has consistently maintained high user satisfaction and efficiency within the support team.

Career Progression

Prior to his current role, Ross held various IT support positions within the healthcare industry. He served as an IT Support Technician at Retirement Advantage, where he assisted with the implementation and maintenance of new software and hardware systems. Earlier in his career, Ross worked as an Infrastructure/Client Devices Engineer and Service Desk Analyst at Brighton & Sussex University Hospitals NHS Trust, as well as a Service Desk Analyst and Operator at NHS Sussex Health Informatics Service. Throughout his career, Ross has demonstrated a strong ability to adapt to changing technological environments and provide high-quality technical support to diverse user groups.

Academic Background

Ross holds a Bachelor of Science (BSc) degree in Computer Science from the University of Sussex, where he graduated with honors.

Areas of Expertise

• Proficient in troubleshooting and resolving a wide range of hardware and software issues

• Experienced in providing first-line technical support and user training

• Skilled in maintaining and configuring client devices, including desktops, laptops, and mobile devices

• Knowledgeable in IT infrastructure management, including networking, server administration, and cloud-based services

• Excellent communication and customer service skills, with the ability to explain complex technical concepts to non-technical users

Professional Impact

Throughout his career, Ross has contributed to the successful implementation and maintenance of various IT systems and applications within the healthcare sector. He has played a key role in improving user satisfaction and productivity by quickly resolving technical problems and providing personalized training and support. Ross's dedication to continuous learning and his ability to adapt to new technologies have made him a valuable asset to the organizations he has served.

Conclusion

With his extensive experience in IT support, strong technical expertise, and exceptional customer service skills, Ross Barnfield is well-positioned to continue making significant contributions to the success of Paxton Access Ltd and its customers. He is committed to delivering high-quality support and driving technological advancements within the industry.