Professional Summary
Professional Overview
Ross Garretson is an experienced executive with a strong background in digital transformation and customer experience leadership. As the Head of Digital Transformation and Customer Experience at Hunter Douglas, Inc., he oversees the company's strategic initiatives to enhance the customer journey and drive innovation across both digital and physical touchpoints.
Experience Summary
Current Role
In his current role as Head of Digital Transformation and Customer Experience at Hunter Douglas, Inc., Ross is responsible for leading the company's digital transformation efforts and ensuring exceptional customer experiences. He collaborates closely with cross-functional teams to develop and implement innovative solutions that optimize customer interactions, streamline internal processes, and drive business growth. Under his leadership, Hunter Douglas has seen significant improvements in customer satisfaction, digital engagement, and operational efficiency.
Career Progression
Prior to his current role, Ross served as the Vice President of Customer Experience at Hunter Douglas, where he was instrumental in developing and executing the company's customer-centric strategies. He previously held the position of Vice President of Customer Support, during which he implemented best-in-class service and support processes that enhanced the overall customer journey. Earlier in his career, Ross was the Director of Marketing at Elmar Window Fashions, a division of Hunter Douglas, and also served as the General Manager and Owner of the Elmar Window Fashions business.
Academic Background
Ross holds a Bachelor of Science degree in Business Administration from the University of Pennsylvania, with a concentration in Marketing and Entrepreneurship.
Areas of Expertise
- Digital transformation strategy and implementation
- Customer experience design and optimization
- Omnichannel customer service and support
- Data-driven decision-making and analytics
- Change management and team leadership
Professional Impact
Under Ross's leadership, Hunter Douglas has achieved significant milestones in its digital transformation journey, including the launch of a highly personalized and user-friendly e-commerce platform, the implementation of advanced customer relationship management (CRM) systems, and the development of data-driven insights to enhance the overall customer experience. His contributions have been instrumental in driving customer satisfaction and loyalty, as well as improved operational efficiency and revenue growth for the organization.
Conclusion
With his extensive experience in digital transformation and customer experience leadership, Ross Garretson is a strategic and innovative executive who is well-positioned to drive continued success at Hunter Douglas. His track record of delivering impactful results and his commitment to leveraging technology and data to enhance customer experiences make him a valuable asset to the organization.
