Roxanne Zabaske
Patient Financial Representative
Saint Francis, Minnesota, United States
Professional Overview
Roxanne Zabaske is an experienced Patient Financial Representative with a strong track record of providing exceptional customer service and financial expertise within the healthcare industry. With over a decade of experience, she has demonstrated a deep understanding of patient billing, insurance claims management, and financial counseling.
Experience Summary
Current Role
Roxanne currently serves as a Patient Financial Representative at Fairview Health Services, a leading healthcare organization in Minnesota. In this role, she is responsible for:
- Interacting with patients to explain insurance coverage, deductibles, and out-of-pocket costs
- Assisting patients in navigating the financial aspects of their healthcare, including payment plans and financial assistance programs
- Accurately processing insurance claims and resolving billing discrepancies
- Maintaining detailed records and documentation to ensure compliance with industry regulations
Under Roxanne's management, the patient financial services team has achieved a customer satisfaction rating of over 90%, reflecting her commitment to delivering exceptional patient experiences.
Career Progression
Prior to her current role, Roxanne held a similar position as a Patient Financial Representative at Fairview Health Services, where she consistently exceeded performance targets and received numerous commendations for her outstanding work.
Throughout her career, Roxanne has demonstrated a strong commitment to professional development, continuously expanding her knowledge and skills to better serve her patients and the organization.
Academic Background
Roxanne holds a Bachelor of Science degree in Business Administration from the University of Minnesota, with a concentration in Healthcare Management. Her academic achievements have equipped her with a solid foundation in the principles of healthcare finance, regulatory compliance, and patient-centered service.
Areas of Expertise
- Patient financial services
- Insurance claims management
- Billing and collections
- Financial counseling and assistance
- Customer service and patient experience
- Healthcare industry regulations and compliance
Professional Impact
Roxanne's dedication to her work and her patients has led to numerous achievements, including:
- Implementing a new financial assistance program that helped over 500 low-income patients access affordable healthcare services
- Spearheading a cross-departmental initiative to streamline the insurance claims process, resulting in a 20% reduction in claim denials
- Serving as a subject matter expert for the organization's patient financial services training program, helping to onboard and develop new team members
Conclusion
With her exceptional customer service skills, deep industry knowledge, and proven track record of success, Roxanne Zabaske is a valuable asset to the Fairview Health Services team. She is committed to continuously improving the patient financial experience and contributing to the overall success of the organization.
