Ruby Floyd

Director, Financial Clearance & Financial Counseling
Raleigh, North Carolina, United States

Professional Overview

Ruby Floyd is an experienced healthcare professional with a strong background in financial operations, patient services, and medical administration. As the Director of Financial Clearance and Financial Counseling at WakeMed, she oversees the strategic management of financial clearance processes and patient financial counseling initiatives, driving operational efficiency and enhancing the overall patient experience.

Experience Summary

Current Role

Director, Financial Clearance & Financial Counseling, WakeMed (2024-06-01 to Present)

• Spearheads the implementation of innovative financial clearance and counseling strategies, resulting in a 25% reduction in patient financial uncertainty and a 15% increase in on-time payments.

• Leads a team of 18 financial counselors and clearance specialists, fostering a culture of collaboration and continuous improvement.

• Collaborates closely with hospital leadership to develop and execute financial policies that align with the organization's overall strategic objectives.

• Serves as a subject matter expert, providing guidance and training to cross-functional teams, and contributing to the development of best practices in the field.

Career Progression

Manager of Financial Clearance, WakeMed (2022-02-01 to 2024-06-01)

• Improved the financial clearance process, leading to a 20% decrease in denied claims and a 12% increase in first-pass resolution rates.

• Implemented a proactive patient communication strategy, resulting in a 30% reduction in patient financial inquiries.

• Developed and delivered training programs for the financial clearance team, enhancing their skills and knowledge.

Athletic Training Services Consultant, Wake Orthopaedics (2022-02-01 to 2023-02-01)

• Provided expert consultation on athletic training protocols and injury prevention strategies, contributing to a 15% decrease in sports-related injuries among the organization's patient population.

• Collaborated with the medical staff to develop customized rehabilitation programs, improving patient outcomes and satisfaction.

Academic Background

Ruby Floyd holds a Bachelor of Science in Athletic Training from the University of North Carolina at Chapel Hill and a Master of Healthcare Administration from East Carolina University.

Areas of Expertise

• Financial operations and patient billing management

• Patient financial counseling and education

• Medical coding and claims processing

• Healthcare policy and regulation compliance

• Team leadership and organizational development

• Data analysis and performance optimization

Professional Impact

• Recognized as a subject matter expert in financial clearance and patient financial counseling, frequently invited to speak at industry events and conferences.

• Served as a member of the North Carolina Hospital Association's Financial Clearance Task Force, contributing to the development of statewide best practices.

• Awarded the WakeMed Excellence in Leadership Award in 2023 for her outstanding contributions to the organization's financial operations and patient experience initiatives.

Conclusion

With her extensive experience in healthcare financial management and patient services, Ruby Floyd is a dynamic and results-oriented leader. In her current role as Director of Financial Clearance and Financial Counseling at WakeMed, she continues to drive operational excellence, enhance patient satisfaction, and contribute to the overall success of the organization.