Ruma Kishore

Professional Summary

Professional Overview
Ruma Kishore is an accomplished digital transformation and customer experience leader with over 20 years of experience in the consumer goods industry. As the Director of Digital Transformation Customer Experience at Unilever, she spearheads strategic initiatives to enhance the company's digital capabilities and deliver exceptional customer-centric solutions.

Experience Summary

Current Role
As the Director of Digital Transformation Customer Experience at Unilever, Ruma is responsible for driving the company's digital transformation agenda and ensuring seamless customer experiences across all touchpoints. She leverages her extensive expertise in IT strategy, enterprise resource planning (ERP), and customer service operations to lead cross-functional teams in delivering innovative digital solutions that elevate Unilever's customer engagement and operational efficiency.

Career Progression
Ruma's career at Unilever spans two decades, during which she has held various leadership roles in IT and customer service. Prior to her current position, she served as the IT Director for Strategy to Cash, Europe and Global Order to Cash, Europe SAP, ERP Centre of Excellence, and Customer Service Operations & Application Services. Throughout her career, Ruma has played a pivotal role in implementing enterprise-wide IT initiatives, optimizing order-to-cash processes, and enhancing customer service delivery.

Academic Background
Ruma holds a bachelor's degree in Computer Science from a reputable university, providing her with a strong foundation in technology and problem-solving.

Areas of Expertise

• Digital transformation strategy and execution

• Customer experience design and optimization

• Enterprise resource planning (ERP) systems implementation and management

• IT strategy and operational excellence

• Cross-functional team leadership and collaboration

Professional Impact
Ruma's strategic vision and innovative approach have significantly contributed to Unilever's digital transformation efforts. Under her leadership, the company has successfully implemented cutting-edge technologies, streamlined customer service operations, and improved overall business agility and responsiveness.

Conclusion
With her extensive experience, strong technical expertise, and customer-centric mindset, Ruma Kishore is a respected leader in the consumer goods industry. In her current role, she continues to drive Unilever's digital transformation journey, ensuring the company remains at the forefront of innovation and delivers exceptional customer experiences.