Ruth Trieger
Director of Customer Experience
Professional Overview
Ruth Trieger is an experienced customer experience professional with a strong track record of driving impactful initiatives and delivering exceptional results. As the Director of Customer Experience at BRUNT Workwear, she is responsible for overseeing the company's customer-facing operations, implementing innovative strategies to enhance the overall customer journey, and fostering a culture of customer-centricity.
Experience Summary
Current Role
As the Director of Customer Experience at BRUNT Workwear, Ruth leads a team of dedicated professionals to ensure the company's customers receive a seamless and highly satisfactory experience. She is responsible for developing and executing comprehensive customer experience strategies, identifying and addressing pain points, and implementing data-driven solutions to drive customer loyalty and satisfaction. Under her leadership, BRUNT Workwear has seen a significant improvement in customer retention and a notable increase in positive customer feedback.
Career Progression
Prior to her current role, Ruth held various customer experience-focused positions at Bright Cellars and Patagonia. As the Member Experience Manager at Bright Cellars, she was instrumental in streamlining the company's onboarding process and implementing data-driven strategies to enhance customer engagement. During her time at Patagonia, Ruth progressed from a Customer Experience Trainer to a Customer Experience Training Manager, where she played a pivotal role in developing and delivering comprehensive training programs that empowered the company's frontline staff to deliver exceptional customer service.
Academic Background
Ruth holds a Bachelor's degree in Journalism from the University of Nevada, Reno, where she honed her communication and problem-solving skills, which have proven invaluable in her customer experience-focused career.
Areas of Expertise
- Customer experience strategy and implementation
- Omnichannel customer journey optimization
- Data-driven decision making and analytics
- Training and development for customer-facing teams
- Identifying and addressing customer pain points
- Fostering a culture of customer-centricity
Professional Impact
Throughout her career, Ruth has consistently demonstrated her ability to drive measurable improvements in customer satisfaction and loyalty. At BRUNT Workwear, she has spearheaded the implementation of a comprehensive customer feedback program, which has resulted in a 20% increase in customer retention and a 15% improvement in Net Promoter Score. Her expertise in data analysis and her keen understanding of customer behaviors have enabled her to identify and address crucial pain points, leading to a significant reduction in customer complaints and an increase in positive online reviews.
Conclusion
With her extensive experience, strong leadership skills, and unwavering commitment to customer excellence, Ruth Trieger is a valuable asset to BRUNT Workwear and the customer experience industry as a whole. As she continues to navigate the evolving landscape of customer expectations, she remains dedicated to delivering innovative solutions that consistently exceed customer needs and contribute to the overall success of the organizations she serves.
