Professional Summary
Professional Overview
Ryan B. is an experienced Contact Center Manager with a strong track record in client relations and sales. He currently oversees the client relations and sales operations at care.coach, driving customer satisfaction and revenue growth through strategic management and team leadership.
Experience Summary
Current Role
As the Contact Center Manager - Client Relations - Sales at care.coach, Ryan is responsible for managing the day-to-day operations of the contact center, with a focus on delivering exceptional customer service and driving sales. He leads a team of customer service representatives, implementing efficient workflows, providing training and development, and ensuring adherence to company policies and procedures. Ryan's data-driven approach to problem-solving and continuous improvement has contributed to the company's overall success.
Career Progression
Prior to his current role, Ryan held various managerial positions in the banking and services industries. As the Contact Center Operations Manager at Victorian Trading Co., he optimized contact center processes and procedures, resulting in improved customer satisfaction and operational efficiency. He also served as the Kansas Lifeline Services Manager at Platinum Services, where he played a key role in the implementation of a new customer service platform. Additionally, Ryan's experience as an Operations Manager at U.S. Bank and a Sales Program Manager at UMB Bank has equipped him with a well-rounded understanding of the financial services industry.
Academic Background
Ryan holds a Bachelor's degree in Business Administration from the University of Missouri-Kansas City, where he graduated with honors.
Areas of Expertise
- Contact center management
- Customer service and client relations
- Sales operations and performance optimization
- Team leadership and employee development
- Data analysis and process improvement
- Financial services industry knowledge
Professional Impact
Throughout his career, Ryan has demonstrated the ability to drive measurable improvements in customer satisfaction, sales performance, and operational efficiency. His proactive approach to problem-solving and commitment to continuous learning have enabled him to make significant contributions to the organizations he has served.
Conclusion
With his extensive experience in contact center management, client relations, and sales, Ryan is well-positioned to continue his professional growth and make a meaningful impact in the industry. His data-driven decision-making, strong leadership skills, and focus on delivering exceptional customer experiences make him a valuable asset to any organization.
