Professional Summary
Professional Overview
Ryan Henning is an experienced Training and Development Coordinator at The Walt Disney Company, with a strong background in guest services, operations, and employee training. He leverages his in-depth knowledge of Disney's corporate culture and extensive experience working across various roles to develop and deliver highly engaging and effective training programs for the organization.
Experience Summary
Current Role
As the Training and Development Coordinator at The Walt Disney Company, Ryan is responsible for designing, implementing, and evaluating comprehensive training initiatives that empower employees to deliver exceptional guest experiences. He collaborates closely with cross-functional teams to identify skill gaps, develop tailored training curricula, and facilitate interactive learning sessions. Through his leadership, Ryan has consistently improved employee satisfaction and performance, contributing to the company's renowned service excellence.
Career Progression
Ryan's journey at The Walt Disney Company spans over 15 years, during which he has held various roles, each offering unique opportunities for growth and skill development. He started as a Merchandise Host, transitioning to Attractions Host and Trainer, and then taking on the role of Custodial Host and Trainer. Ryan's exceptional performance and dedication led to his promotion to Attractions Coordinator and, most recently, to his current position as Training and Development Coordinator.
Throughout his career, Ryan has demonstrated a strong ability to adapt to changing business needs, mentor and train employees, and drive continuous improvement. His diverse experience across different operational areas has equipped him with a deep understanding of the organization's inner workings, enabling him to create tailored solutions that address the training and development needs of Disney's workforce.
Academic Background
Ryan holds a Bachelor of Science degree in Hospitality Management from the University of Central Florida, where he graduated with honors. His academic background has provided him with a solid foundation in guest service, hospitality operations, and organizational development, which he seamlessly applies in his current role.
Areas of Expertise
- Employee training and development
- Instructional design and program delivery
- Talent management and performance optimization
- Hospitality operations and guest services
- Coaching and mentoring
- Continuous improvement and process optimization
Professional Impact
Throughout his career, Ryan has played a pivotal role in enhancing the guest experience and employee engagement at The Walt Disney Company. His innovative training programs have consistently received positive feedback, resulting in improved customer satisfaction, increased employee retention, and a stronger alignment with the company's core values and brand promise.
Conclusion
Ryan Henning is a dedicated training and development professional who has honed his expertise within the dynamic and customer-centric environment of The Walt Disney Company. With his impressive track record, strong leadership skills, and commitment to driving continuous improvement, he is poised to continue making a meaningful impact on the organization's workforce and guest experiences.
