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Ryan Stuart

CEO, Founder

Ryan Stuart - CEO and Founder, Kapiche



Professional Background



Ryan Stuart is the CEO and founder of Kapiche, a company that leverages AI-powered feedback analytics to provide deeper and more accurate insights from customer data. Ryan has a Bachelor of Engineering in Software Engineering from The University of Queensland, which he completed between 2003 and 2007. His career began as a Junior Software Engineer at Daesim Technologies Pty Ltd, followed by a role at Leximancer as a Product Manager and Software Engineer, where he led the development of a web-based information mining tool funded by the Prime Minister and Cabinet's office.

Career Timeline


  • 2007-2008: Junior Software Engineer at Daesim Technologies Pty Ltd

  • 2008-2013: Product Manager and Software Engineer at Leximancer

  • 2013-2016: Contract Software Engineer at various companies, including The Interaction Consortium and Swift Stack

  • 2016-Present: CEO and Founder of Kapiche


Kapiche Overview



Kapiche is an AI-powered Feedback Analytics Platform designed to understand customer feedback at scale. The platform can handle data from diverse sources such as surveys, support conversations, product reviews, and CRMs, providing deep insights that allow businesses to make impactful decisions.

Key Offerings


  • Product: Connect, Understand, Share

  • Solutions: NPS, CSAT, Customer Support, Customer Experience, Customer Insights, Student Experience, Retail, Software, Financial Services


Achievements and Contributions



  • Founded Kapiche in 2016 alongside Kris Rogers, building it into a global business that helps customer insights teams efficiently interpret and utilize feedback data.

  • Led Teams: Focused on creating and scaling a top-tier team committed to revolutionizing business intelligence by making human-centric decisions based on data insights.

  • Industry Involvement: Actively participates in thought leadership within the customer insights and analytics domain, sharing valuable content on platforms like LinkedIn and various blogs.


Notable Appearances


  • Podcast: Featured on CXChronicles Podcast (Episode #157) discussing Kapiche's innovations and journey.

  • Publications: Contributions to the Customer Insights Blog on Kapiche’s website, exploring key differences between qualitative and quantitative data in customer insights.


Social Media Presence





Personal Interests


Ryan is deeply invested in building and leading effective teams and is enthusiastic about software engineering, evidenced by his decade-long experience in the field. Outside his professional endeavors, Ryan has shared insights about the dynamics of understanding human feedback at scale and illustrates a passion for continuous learning and adaptation within the tech and business intelligence industry.

Professional Highlights


  • Co-founded Kapiche with a mission to help organizations make sense of customer feedback data at scale.

  • Successfully navigated the company through various growth stages, including multiple iterations of their product.

  • Advocates for making human-centric business decisions through actionable insights derived from comprehensive data analysis.


Contact Information:



For an in-depth understanding of Ryan Stuart’s professional journey and contributions, one can follow his updates on LinkedIn and Twitter or explore his insights shared in various publications and podcasts.