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Ryann Mortimer

Ryann Mortimer


Professional Summary



Professional Overview
Ryann Mortimer is an experienced Collection Officer with a strong track record of success in the financial services industry. With over 15 years of expertise, she specializes in account management, collections, and customer service, contributing to the growth and financial stability of the organizations she serves.

Experience Summary

Current Role
As a Collection Officer at TrueCore Federal Credit Union, Ryann is responsible for managing a diverse portfolio of delinquent accounts, utilizing effective communication and negotiation strategies to facilitate timely repayment and minimize losses. Her proactive approach and attention to detail have enabled her to consistently exceed collection targets, while maintaining a high level of customer satisfaction.

Career Progression
Prior to her current role, Ryann served as an Administrative Assistant and Office Manager at Jeffery W. James & Associates, where she honed her organizational skills and demonstrated a strong aptitude for multitasking and problem-solving. Her ability to adapt to changing priorities and effectively collaborate with cross-functional teams has been instrumental in her professional growth and development.

Academic Background
Ryann holds a Bachelor of Science degree in Business Administration from Ohio State University, where she graduated with honors. Her academic achievements and specialized coursework in finance, accounting, and customer service have provided a solid foundation for her career in the financial services sector.

Areas of Expertise
  • Account management and collections

  • Customer service and client relations

  • Financial analysis and reporting

  • Problem-solving and decision-making

  • Team collaboration and leadership


Professional Impact
During her tenure at TrueCore Federal Credit Union, Ryann has consistently exceeded collection targets, recovering over $1.2 million in delinquent accounts and reducing the organization's overall delinquency rate by 15%. Her innovative approaches to customer engagement and her commitment to fostering positive relationships have earned her the respect of her colleagues and the trust of the members she serves.

Conclusion
Ryann Mortimer is a seasoned financial services professional with a strong commitment to excellence and a proven track record of driving positive results. Her expertise in collections, customer service, and financial management, combined with her collaborative leadership style, make her a valuable asset to any organization seeking to optimize its financial performance and enhance the overall member experience.