Professional Overview

Sabiha Harthi is a seasoned banking professional, currently serving as the Unit Head - Business Systems & Development at Bank Muscat in Muscat, Oman. With a strong focus on customer experience, business systems, and development, Sabiha possesses key expertise in driving business growth, improving customer satisfaction, and implementing effective business systems.

Experience Summary

Current Role

As the Unit Head - Business Systems & Development, Sabiha is responsible for overseeing the development and implementation of business systems, driving process improvements, and enhancing customer experience. With a strong background in customer experience and business development, Sabiha has made significant contributions to Bank Muscat, including the implementation of customer-centric initiatives and the development of effective business systems.

Career Progression

Sabiha has had a notable career progression at Bank Muscat, starting as a Direct Sales Representative & Personal Banker in 2003 and progressing through various roles, including Team Leader Call Center, Customer Service Senior Advisor, and Unit Head Customer Service & Queue System. Prior to her current role, Sabiha served as CX (Corporate VOC & Experience Design) and CX (Retail VOC & Digital Design Expert), where she focused on designing and implementing customer experience strategies.

Areas of Expertise

Sabiha possesses industry-specific skills in customer experience, business systems, and development, as well as technical competencies in process improvement and implementation. Her leadership and management capabilities have been demonstrated through her ability to oversee cross-functional teams and drive business growth.

Professional Impact

Throughout her career, Sabiha has made significant contributions to Bank Muscat, including the implementation of customer-centric initiatives and the development of effective business systems. Her notable projects and initiatives have had a measurable impact on the bank's customer satisfaction and business growth.

Conclusion

Sabiha Harthi is a seasoned banking professional with a strong focus on customer experience, business systems, and development. With a notable career progression and significant contributions to Bank Muscat, Sabiha is well-positioned to continue driving business growth and improving customer satisfaction in her current role as Unit Head - Business Systems & Development.