Sachin Gulati

Professional Overview

Sachin Gulati is a seasoned leader with extensive experience in driving transformative initiatives and enhancing the colleague experience in the financial services industry. As the Director of the Colleague Experience Group at American Express, he leverages his expertise in shared services operations, software engineering, and strategic program management to spearhead innovative solutions that empower and engage the company's workforce.

Experience Summary

Current Role

Sachin currently serves as the Director of the Colleague Experience Group at American Express, a role he has held since August 2019. In this position, he is responsible for leading the development and implementation of comprehensive programs and initiatives that foster a positive, engaging, and productive work environment for American Express colleagues. Sachin's strategic vision and collaborative approach have enabled him to drive significant improvements in employee satisfaction, productivity, and retention.

Career Progression

Prior to his current role, Sachin held several leadership positions within American Express, including Director of Shared Services Delivery (Multiple BUs) from 2014 to 2019, and Senior Service Delivery Leader, Shared Services Operations from 2012 to 2014. In these roles, he successfully managed complex, cross-functional projects and implemented process improvements that enhanced operational efficiency and customer satisfaction. Earlier in his career, Sachin gained valuable experience as a Software Engineer at NTT Ltd. and IGATE, where he demonstrated his technical expertise and problem-solving skills.

Academic Background

Sachin holds a relevant educational background, having completed his studies in the field of technology.

Areas of Expertise

Sachin's areas of expertise include:

• Shared services operations management

• Software engineering and systems integration

• Strategic program and project management

• Organizational transformation and change management

• Colleague engagement and experience enhancement

• Operational efficiency and process improvement

Professional Impact

Throughout his career, Sachin has made significant contributions to the organizations he has served. As the Director of the Colleague Experience Group at American Express, he has spearheaded the development and implementation of innovative programs that have resulted in tangible improvements in employee satisfaction, productivity, and retention. Sachin's ability to leverage data-driven insights, foster cross-functional collaboration, and implement effective change management strategies has enabled him to drive lasting, positive impact within the organization.

Conclusion

Sachin Gulati is a strategic and results-oriented leader who has demonstrated a proven track record of driving transformative initiatives and enhancing the colleague experience in the financial services industry. With his extensive expertise in shared services operations, software engineering, and program management, Sachin is well-positioned to continue making significant contributions to American Express and the broader industry.