Sailen Sengupta
Co-founder & COO
Sailen Sengupta is an accomplished business leader and technology professional with over 30 years of experience driving operational excellence and strategic growth across the IT and telecommunications sectors. As the Co-founder and Chief Operating Officer of Prime Infoserv LLP, he spearheads the company's operations, service delivery, and client engagement efforts, ensuring exceptional service quality and business continuity for a diverse portfolio of enterprise customers.
Professional Overview
Sailen is a seasoned expert in service delivery, project management, and customer support, with a proven track record of developing and implementing innovative solutions to meet the evolving needs of clients. His deep industry knowledge, combined with a robust technical skillset, has enabled him to drive operational efficiency, streamline processes, and foster strong client relationships.
Experience Summary
Current Role
As the Co-founder and COO of Prime Infoserv LLP, Sailen is responsible for overseeing the company's day-to-day operations, including service delivery, project management, and client engagement. Under his leadership, Prime Infoserv has established a reputation for delivering reliable, cost-effective IT solutions and services to its clients, resulting in a steadily growing customer base and a robust pipeline of recurring business.
Career Progression
Prior to co-founding Prime Infoserv, Sailen held various leadership roles at organizations such as Multiple Zones India Pvt. Ltd., Satyam Infoway Limited, NCR Corporation India Pvt. Ltd., and Motorola India Limited. In these positions, he consistently demonstrated his ability to drive operational efficiency, enhance customer satisfaction, and contribute to the overall growth and success of the businesses.
Sailen's early career was marked by roles in customer support, hardware engineering, and software consulting, where he honed his technical expertise and problem-solving skills. This diverse background has equipped him with a well-rounded understanding of the IT industry, enabling him to effectively bridge the gap between technology and business objectives.
Academic Background
Sailen holds a Bachelor's degree in Electrical Engineering, providing him with a strong technical foundation that has been instrumental in his career progression and ability to develop innovative solutions for clients.
Areas of Expertise
- Service delivery and operations management
- Project management and process optimization
- Customer relationship management and client engagement
- Technology consulting and solution design
- Cross-functional team leadership and collaboration
Professional Impact
Throughout his career, Sailen has consistently delivered measurable results for his employers and clients. He has spearheaded numerous successful initiatives, including the implementation of robust service delivery frameworks, the development of custom IT solutions, and the optimization of operational processes, all of which have contributed to the growth and profitability of the organizations he has served.
Conclusion
Sailen Sengupta's extensive experience, technical expertise, and strategic vision make him a valuable asset in the IT and telecommunications industries. As the Co-founder and COO of Prime Infoserv LLP, he continues to drive operational excellence, foster strong client relationships, and contribute to the company's ongoing success and expansion.
