Sakhaa Tallab

Customer Service Representative

Professional Overview

Sakhaa Tallab is a versatile customer service professional with extensive experience in the financial and education sectors. In her current role as a Customer Service Representative at NCB Capital, she leverages her strong interpersonal skills and deep industry knowledge to deliver exceptional customer experiences.

Experience Summary

Current Role

Customer Service Representative at NCB Capital (2018-08-01 to Present)

• Handles a high volume of customer inquiries and requests across multiple communication channels

• Resolves complex issues promptly and effectively, ensuring customer satisfaction

• Collaborates cross-functionally to identify and implement process improvements

• Maintains detailed records and generates insightful reports to support strategic decision-making

Career Progression

Assistant Manager Human Resources at Algadri (2016-12-01 to 2018-08-01)

• Managed a team of HR professionals and oversaw the full employee lifecycle

• Developed and implemented HR policies and procedures to enhance organizational efficiency

• Spearheaded employee engagement initiatives that contributed to improved morale and retention

Assistant Manager at Al-Kon (Global) International School (2013-09-01 to 2015-01-01)

• Provided administrative and operational support to the school management team

• Played a key role in coordinating student enrollment, scheduling, and event planning

Health Insurance Specialist at Magrabi Hospitals & Centers (2013-08-01 to 2014-02-01)

• Assisted patients with navigating the healthcare system and insurance claims process

• Demonstrated a strong understanding of medical terminology and insurance regulations

Assistant Manager at Eman aledrisy institution (2013-02-01 to 2013-08-01)

• Collaborated with the management team to ensure the smooth running of daily operations

• Provided administrative and logistical support for various institutional activities

Academic Background

• Bachelor of Business Administration, Umm Al-Qura University

Areas of Expertise

• Customer service and client relationship management

• Effective communication and problem-solving skills

• HR management and policy development

• Administrative and operational support

Professional Impact

• Consistently received positive feedback from customers for her exceptional service and problem-solving abilities

• Played a crucial role in driving process improvements that enhanced customer satisfaction and operational efficiency

• Recognized for her ability to work collaboratively and contribute to the success of cross-functional teams

Conclusion

With a strong background in customer service, human resources, and educational administration, Sakhaa Tallab is well-equipped to continue making a meaningful impact in her current role at NCB Capital. Her diverse skill set, adaptability, and commitment to excellence position her as a valuable asset to any organization seeking to deliver exceptional customer experiences.