Professional Summary
Professional Overview
Sam Harkey is an experienced Customer Success and Program Management professional with a diverse background spanning various industries, including technology, music, and entertainment. Adept at building strong client relationships, driving customer satisfaction, and optimizing program delivery, Sam is currently driving impactful customer success initiatives at Disco.
Experience Summary
Current Role
As the Customer Success/Program Manager at Disco, Sam is responsible for managing the end-to-end customer experience for key enterprise accounts. In this role, Sam works closely with clients to understand their needs, develop tailored success plans, and ensure seamless program implementation and ongoing support. Through proactive communication, data-driven insights, and a customer-centric approach, Sam has consistently delivered exceptional outcomes for Disco's clients.
Career Progression
Prior to joining Disco, Sam held various customer success and sales roles at leading organizations such as Foursquare and Darktrace. As an Enterprise Customer Success Manager at Foursquare, Sam was instrumental in driving client satisfaction and retention for the company's top-tier accounts. Earlier in their career, Sam gained valuable experience in content development, A&R, and entertainment industry operations through roles at Sony Music Entertainment, Warner Music Group, and Ravinia Festival.
Academic Background
Sam holds a Bachelor of Arts degree from a prestigious university, where they developed a strong foundation in communications, media studies, and business administration.
Areas of Expertise
- Customer success and account management
- Program and project management
- Client relationship building and stakeholder management
- Cross-functional collaboration and team leadership
- Data analysis and performance optimization
- Enterprise software implementation and support
Professional Impact
Throughout their career, Sam has consistently demonstrated the ability to drive positive outcomes for clients and organizations. At Foursquare, Sam played a pivotal role in achieving industry-leading client retention rates and expanding the company's enterprise customer base. Sam's data-driven approach and strategic insights have enabled clients to maximize the value of their partnerships and achieve their business objectives.
Conclusion
With a proven track record of success in customer-facing roles and a deep understanding of the technology and entertainment industries, Sam Harkey is poised to continue making a significant impact in their role at Disco. Leveraging their exceptional interpersonal skills, program management expertise, and data-driven decision-making, Sam is committed to delivering exceptional customer experiences and driving sustainable growth for the organization.
