Samantha Orre
Self-Pay Billing Manager, Patient Financial Services
Milwaukee, Wisconsin, United States
Professional Overview
Samantha Orre is a seasoned healthcare financial professional with over 15 years of experience in patient financial services. As the Self-Pay Billing Manager at Froedtert Health, she oversees the efficient management of self-pay patient billing, ensuring a streamlined and transparent financial experience for patients. Orre's deep expertise in revenue cycle management, financial counseling, and customer service excellence has made her a valuable asset to the organization.
Experience Summary
Current Role
As the Self-Pay Billing Manager at Froedtert Health, Orre is responsible for managing the self-pay billing process, including patient invoicing, payment plan administration, and collections. She leads a team of financial specialists, fostering a collaborative environment focused on providing exceptional customer service and maximizing revenue recovery. Under her leadership, the self-pay billing department has achieved significant improvements in patient satisfaction, collection rates, and operational efficiency.
Career Progression
Prior to her current role, Orre served as the Financial Counseling Manager at Froedtert Health, where she oversaw a team of financial counselors responsible for assisting patients with insurance enrollment, financial assistance applications, and payment plan arrangements. Her ability to navigate complex healthcare financial regulations and her commitment to patient advocacy contributed to the department's success in connecting patients with appropriate financial resources.
Earlier in her career, Orre held various roles at Marquette University's Student Health Service, including Business & Application Specialist and Finance Coordinator. In these positions, she developed a strong background in healthcare technology, financial reporting, and student-focused service delivery. Additionally, she gained valuable experience in sales and accounting while working at Arctic Glacier and Guaranty Bank FSB.
Academic Background
Orre holds a Bachelor of Business Administration degree from Marquette University, with a specialization in Finance. Her academic achievements and her continuous pursuit of professional development have equipped her with a well-rounded understanding of the healthcare financial landscape.
Areas of Expertise
- Revenue cycle management
- Patient financial counseling and assistance
- Self-pay billing and collections
- Healthcare technology and data analysis
- Team leadership and customer service excellence
Professional Impact
Under Orre's leadership, the self-pay billing department at Froedtert Health has achieved significant improvements in collection rates, patient satisfaction, and overall operational efficiency. She has spearheaded the implementation of new billing software and data analytics tools, enabling the team to optimize payment workflows and enhance financial transparency for patients. Orre's ability to foster a collaborative, patient-centric culture has been instrumental in driving the department's success.
Conclusion
With her extensive experience in patient financial services and her proven track record of driving operational improvements, Samantha Orre is a valuable asset to Froedtert Health. Her commitment to excellence, coupled with her deep understanding of the healthcare industry, positions her as a sought-after leader in the field of revenue cycle management.
