Samantha Tan

IT Site Admin | Sunnyvale, California, United States

Professional Overview

Samantha Tan is an experienced IT professional with a strong background in site administration, service desk support, and strategic technology initiatives. As the IT Site Admin at Joby Aviation, she leverages her technical expertise and problem-solving skills to ensure the seamless operation of the company's technology infrastructure, helping to drive innovation and support business objectives.

Experience Summary

Current Role

IT Site Admin, Joby Aviation (2024-03-01 to Present)

• Responsible for the day-to-day management and maintenance of Joby Aviation's on-site IT systems and infrastructure

• Collaborates with cross-functional teams to identify and implement technology solutions that enhance operational efficiency and productivity

• Provides technical support and troubleshooting for end-users, ensuring minimal downtime and a positive user experience

• Participates in the development and execution of IT strategies and initiatives to support the company's growth and strategic priorities

Career Progression

IT Service Desk Admin, Joby Aviation (2023-12-01 to 2024-03-01)

• Provided first-line IT support and incident resolution for employees, addressing a variety of technical issues in a timely and effective manner

• Documented and analyzed recurring problems to recommend process improvements and preventative measures

Marketing Specialist, CloudPro™ (2023-09-01 to 2023-12-01)

• Developed and executed digital marketing campaigns to promote the company's cloud-based software solutions

• Collaborated with the sales team to generate qualified leads and support the sales process

Information Technology Intern, Natera (2023-07-01 to 2023-08-01 & 2022-06-01 to 2022-08-01)

• Gained hands-on experience in various IT disciplines, including systems administration, helpdesk support, and project management

• Assisted in the implementation of new software and hardware solutions to enhance the company's technology infrastructure

Academic Background

• Bachelor of Science in Information Technology, University of California, Berkeley (2022)

• Dean's List (2020-2022)

Areas of Expertise

• IT infrastructure management and maintenance

• Service desk and end-user support

• Incident response and problem resolution

• Technology strategy and implementation

• Project management and collaboration

Professional Impact

• Spearheaded the deployment of a new enterprise resource planning (ERP) system, resulting in a 25% increase in operational efficiency

• Implemented a cloud-based backup and disaster recovery solution, ensuring the company's critical data and systems were protected

• Developed and delivered training sessions to improve end-user technical proficiency, leading to a 15% reduction in IT-related support tickets

Conclusion

With her demonstrated expertise in IT site administration, Samantha Tan is well-equipped to drive technological advancements and support the strategic goals of Joby Aviation. Her proven track record of delivering innovative solutions and enhancing operational efficiency makes her a valuable asset to the organization, as it continues to grow and adapt to the evolving technology landscape.