Samer Chami
VP of Learning and Development, Customer Experience | Dubai, United Arab Emirates
Professional Overview
Samer Chami is an accomplished customer experience and learning & development professional with over two decades of diverse industry experience. As the VP of Learning and Development, Customer Experience at noon, he leads the company's strategic initiatives to enhance customer satisfaction and engagement through innovative training and development programs.
Experience Summary
Current Role
As the VP of Learning and Development, Customer Experience at noon, Samer is responsible for designing and implementing comprehensive training and development initiatives that empower the organization's customer-facing teams. He spearheads the creation of tailored learning programs, fosters a culture of continuous improvement, and drives the adoption of best-in-class customer experience practices. Under his leadership, noon has seen a significant increase in customer satisfaction scores and employee engagement levels.
Career Progression
Samer's career has been marked by a steady ascent, with a strong focus on customer experience and learning & development. Prior to his current role, he served as the AVP of Customer Experience at noon, where he was instrumental in shaping the company's customer-centric strategies and driving measurable improvements in key performance indicators. Earlier in his career, Samer held various leadership positions at JadoPado, Enjazat Services, Move One Inc., and FedEx, where he gained extensive experience in enterprise solutions, sales and marketing, and business management.
Academic Background
Samer holds a bachelor's degree in business administration, with a specialization in marketing and communications. His academic achievements are complemented by his ongoing professional development, as he regularly attends industry-leading conferences and workshops to stay abreast of the latest trends and best practices in customer experience and learning & development.
Areas of Expertise
- Customer experience strategy and implementation
- Learning and development program design and delivery
- Talent development and performance management
- Change management and organizational transformation
- Data-driven decision making and business analytics
- Cross-functional collaboration and stakeholder management
Professional Impact
Throughout his career, Samer has spearheaded numerous successful initiatives that have had a lasting impact on the organizations he has served. At noon, he has been instrumental in driving the company's customer experience transformation, leading to significant improvements in customer satisfaction, brand loyalty, and overall business performance. Samer's expertise in learning and development has also enabled him to establish a robust training framework that has enhanced the skills and capabilities of the customer-facing teams, ultimately contributing to the company's competitive edge.
Conclusion
With his extensive experience, strategic vision, and proven track record of success, Samer Chami is a versatile and highly sought-after professional in the customer experience and learning & development domains. As he continues to excel in his current role at noon, he remains committed to driving innovation, fostering a culture of continuous improvement, and delivering exceptional value to the organization and its customers.
