Professional Overview

Samir Bouguenna is a seasoned professional currently serving as a Manager, Customer Experience at Cisco, based in Krakow, Lesser Poland Voivodeship, Poland. His key expertise areas include customer experience management, team leadership, and IT service delivery, with a strong industry focus on telecommunications and technology.

Experience Summary

Current Role

As the Manager, Customer Experience at Cisco, Samir oversees the development and implementation of customer experience strategies, drives process improvements, and leads cross-functional teams to enhance customer satisfaction and loyalty. His key responsibilities include managing customer experience projects, analyzing customer feedback, and collaborating with internal stakeholders to address customer concerns.

Career Progression

Samir's career progression is marked by notable roles such as Portfolio Activation Specialist Lead, Customer Success Manager, Senior IT Specialist, Team Lead, Senior Technical Analyst, Senior Customer Service Executive, Travel Consultant, Customer Success Representative, and Air Traffic Controller. His career trajectory demonstrates consistent growth, with key achievements in team leadership, customer success, and IT service delivery.

Areas of Expertise

Samir's areas of expertise include:
Industry-specific skills: customer experience management, IT service delivery, and team leadership
Technical competencies: IT services, customer relationship management, and project management
* Leadership and management capabilities: team leadership, stakeholder management, and process improvement

Professional Impact

Although specific details on notable projects or initiatives are not available, Samir's current role and experience suggest a strong focus on delivering exceptional customer experiences and driving business growth through improved customer satisfaction and loyalty.

Conclusion

Samir Bouguenna's professional trajectory is characterized by consistent growth, a strong focus on customer experience, and a proven track record of leadership and team management. His current role as Manager, Customer Experience at Cisco demonstrates his value proposition as a seasoned professional with expertise in customer experience management, team leadership, and IT service delivery.