Professional Overview
Sana Malladi is a seasoned technical support specialist with a strong background in aeronautical engineering and experience in public speaking, creative writing, and technical expertise. Currently, she serves as a Senior Technical Support Specialist, leveraging her expertise to drive technical support and innovation.
Experience Summary
Current Role
As a Senior Technical Support Specialist at Kyndryl India, Sana Malladi has been instrumental in providing top-tier technical support since 2022. Her key responsibilities include resolving complex technical issues, collaborating with cross-functional teams, and implementing process improvements. Notably, she has demonstrated a significant impact on industry operations, enhancing efficiency and customer satisfaction.
Career Progression
Sana Malladi's career has been marked by notable progression and growth. Previously, she held the position of Technical Support Specialist at Kyndryl India, where she developed strong technical competencies. Before joining Kyndryl, she worked as a public speaking and creative writing expert at PlanetSpark and held various roles at EDALL SYSTEMS, including Junior Engineer and Aeronautical Intern. Her early career also included a stint as a Lecturer at RL Jalappa Institute of Technology. These roles have contributed to her versatile skill set and deep understanding of technical and creative disciplines.
Academic Background
Sana Malladi holds a Bachelor of Engineering degree in Aeronautical Engineering from Visvesvaraya Technological University, completed between 2017 and 2020. This academic foundation has provided her with a solid grounding in engineering principles and practices.
Areas of Expertise
Her areas of expertise include:
- Technical support and troubleshooting
- Aeronautical engineering principles
- Public speaking and creative writing
- Process improvement and implementation
- Collaboration and team management
Professional Impact
While specific project details are not available, Sana Malladi's contributions have been focused on enhancing technical support frameworks, promoting efficient operations, and fostering a culture of innovation and excellence.
Conclusion
Sana Malladi's professional trajectory is marked by steady growth, a strong academic foundation, and a diverse set of skills. Currently focused on delivering exceptional technical support and driving operational efficiencies, she brings significant value through her technical competencies, leadership capabilities, and passion for innovation. As a Senior Technical Support Specialist, she continues to make impactful contributions to her industry, embodying a commitment to excellence and customer satisfaction.
