Professional Overview

Sandeep Kallu is a seasoned IT professional currently serving as an IT & Line Support Technical Analyst at Stephenson Harwood LLP in London, England, United Kingdom. His expertise lies in providing technical support and ensuring seamless IT operations within the legal industry.

Experience Summary

Current Role

As an IT & Line Support Technical Analyst, Sandeep is responsible for delivering high-quality technical support to end-users, resolving hardware and software issues, and maintaining the overall health of the IT infrastructure. His key responsibilities include incident management, problem management, and communicating technical information to non-technical stakeholders.

Career Progression

Sandeep's career progression showcases his growth from a Sales Advisor at Blacks Leisure Group to his current technical role. Notable previous roles include IT Service Desk 1st & 2nd Line Support at Stephenson Harwood LLP and Service Desk Analyst 1st & 2nd Line Support at Ashurst. These roles have contributed to his technical expertise and understanding of the legal industry.

Areas of Expertise

Sandeep's areas of expertise include:
IT service management
Technical support and troubleshooting
Incident and problem management
Communication and stakeholder management

Professional Impact

Although specific project details are not available, Sandeep's contributions to the IT function at Stephenson Harwood LLP have likely enhanced the firm's operational efficiency and end-user experience.

Conclusion

Sandeep Kallu is a dedicated IT professional with a strong background in technical support and IT service management. His current role at Stephenson Harwood LLP leverages his technical expertise to support the firm's operations. With a focus on delivering high-quality support and ensuring IT infrastructure health, Sandeep continues to grow as a professional, contributing to the success of his organization.